ABOUT HUB INTERNATIONAL:

　　HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

　　WHAT WE OFFER YOU:

　　At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

　　Competitive salaries and benefits offerings

　　Medical/dental/vision insurance and voluntary insurance options

　　Health Savings Account funding

　　401k matching program

　　Company paid Life and Short-Term Disability Plans

　　Supplemental Life and Long-Term Disability Options

　　Comprehensive Wellness Program

　　Paid Parental Leave

　　Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

　　Great work/life balance, because that’s important for all of us!

　　Focus on creating a meaningful environment through employee engagement events

　　The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

　　Growth potential - HUB is constantly growing and so can your career!

　　A rewarding career that helps local businesses in the community

　　Strong community support and involvement through HUB Gives

　　General Description (Summary, Scope, Purpose)

　　The Claims Advocate (CA) will work professionally with the claims department to organize and coordinate claim processing and handling procedures in accordance with the objectives and policies of HUB. The CA will perform functions as the key advocate for our clients with carriers, along with managing and maintaining vendor relationships. Working alongside advisors, the Claims Advocate should act as the liaison point for complicated claims and serve as a local representative to carriers in claim matters. In general, any issue with claims or the policies and procedures within those claims fall within the domain of the Claims Advocate. The Claims Advocate might also be responsible for preparing, facilitating and rolling out TPA partnerships as needed.

　　DUTIES

　　Work in a strong concentration with production team. Ability to integrate, and communicate with the advisor and account manager on a regular basis, as requested

　　Work with carrier/TPA claims department to establish claims handling guidelines/best practices

　　Write and maintain client specific claim policy and procedures manual as needed

　　Identify and engage appropriate vendor relationships relative to the claims advocate role

　　Design and prepare summarized incident/loss reports for clients, carriers or other applicable parties as required

　　Assist clients with claim process and advise of potential exposure and risks associated with their operation

　　Coordinate activities with Risk Servicing (loss control)

　　Work with accounts to ensure efficient, prompt and smooth flow of handling of all claims, ensuring that established processes are followed

　　Provide guidance to clients relative to the claim process along with recommendations regarding likely outcome and timelines for reported incidents/reported claims

　　Liaise with carriers and representatives through the claim process

　　Maintain claim files, diary, and record keeping

　　Review and audit regularly as agreed upon to include documenting discussion points with agreed upon follow up dates

　　Answer coverage questions relative to the reported incident or reported claim

　　Review and interpret policy language with the ability to find coverage in questionable/disputed situations

　　Accurate electronic filing of all claims, as deemed appropriate or necessary

　　Attend prospecting, stewardship and client meetings as requested including participation in presentations

　　Other duties that may be assigned from time to time

　　KNOWLEDGE, SKILLS, PHYSICAL REQUIREMENTS, AND ABILITIES

　　The person filling this position must be organized, a self-starter with good verbal and written communication skills. This position requires the employee to sit and work on the computer or other office equipment for approximately 37.5 hours per week. This position requires someone who is comfortable in a multi-tasking environment, can work well with others, and can maintain a professional demeanor with guests, clients, and employees. In addition, the employee may be required to work outside of the office setting when on errands and deliveries and must have a valid driver’s license, registered vehicle and car insurance. This position will require 25% travel time.

　　EDUCATION AND OTHER REQUIREMENTS

　　Education Requirements

　　Bachelor's degree required

　　Licenses and Credentials

　　Florida 6-20 All-Lines Adjuster License

　　220 Property & Casualty License a plus but not required but must be willing to complete if hired.

　　Associate in Claims (AIC) designation preferred

　　Knowledge & Experience

　　Minimum 5 years’ experience in commercial claims handling

　　Customer Service experience preferred

　　Physical Demands

　　The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

　　Frequent use of computer monitor, keyboard and telephone

　　Sitting for long periods of time

　　Able to speak, see and hear other people and/or objects

　　Qualifications

　　To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

　　Excellent interpersonal, organization, verbal and written skills

　　Detail oriented

　　Ability to multi-task

　　Work in a pro-active manner

　　Ability to use good judgment

　　Excellent communication; written and oral required

　　Department Claims Management

　　Required Experience: 2-5 years of relevant experience

　　Required Travel: Up to 25%

　　Required Education: High school or equivalent

　　HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

　　EEOAA Policy

　　E-Verify Program

　　We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

　　Hi, we’re HUB.

　　In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

　　When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

　　And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

　　About HUB International

　　Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.