Commercial and Industrial Accounts Representative

　　Johnson City, TX, US, 78636

　　$72,720.00 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

　　Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

　　PHYSICAL OFFICE LOCATION: PEC Headquarters – 201 South Avenue F, Johnson City, TX 78636

　　Hybrid work options available

　　Position open until filled.

　　Position Summary

　　This position is responsible for identifying, developing, and implementing partnerships with non-residential rate class members on business operations, account services, rate and financial assessments, energy management, power quality, and project development to expand commercial business within the Cooperative’s service territory.

　　Essential Duties and Responsibilities

　　Serve as initial point of contact for commercial customers and resolve issues on rates, billing, metering, power quality, service reliability, facility expansion or modification and internal operations

　　Serve as project liaison with the customers to manage utility service projects requested by commercial customers

　　Demonstrate knowledge and understanding of commercial customers’ business operations to provide relevant information improving productivity and lowering costs

　　Develop and manage process improvement projects across the Cooperative related to department functions with focus on commercial and industrial accounts

　　Proficient in understanding and analyzing customer meter and billing data for energy management

　　Maintain databases of commercial customers, including customer contact information and interactions

　　Support program initiatives for key account customers and continuous service offerings

　　Maintain and analyze various utility data for internal and external business requirements

　　Exhibit proficiency in utility CIS platform, billing structure, rates, and all applicable tariffs

　　Exhibit proficiency within meter data management system and be able to analyze load data related to energy programs and utility resources

　　Exhibit proficiency with data analytics, compilation and presentation reporting used for customer resources

　　Analyze rates on a periodic basis to determine if they are appropriately applied and calculated

　　Ensure that customers’ usage is properly metered, billed on the appropriate rate schedule and recommend changes

　　Prepare sample bills and other projections for new, existing, or entities seeking to expand

　　Ability to communicate and recommend services for distributed generation, power quality, load shifting and improving load factor

　　Develop business relationships and maintain awareness of industry trends and activities to help meet customer needs

　　Ability to provide enhanced level of customer service, professionalism, and presentation skills

　　Assist in the development and implementation of new and innovative rates for commercial customers

　　Educate consumers on conservation and energy efficiency programs and initiatives and recommend ways to save energy and more effectively utilize electricity

　　Serve as initial point of contact for commercial customers during outages and work with Operations to assist customers in making determinations on how to proceed during outages

　　Manage specific projects and other duties as assigned to the business unit

　　• Maintain the security of confidential information

　　• Stay abreast of advances in technology

　　• Demonstrate regular and prompt attendance

　　• Performs other related duties as necessary or assigned.

　　Supervisory and/or Leadership Responsibilities

　　May provide technical direction and project lead responsibilities.

　　Knowledge, Skills and Abilities

　　Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

　　Knowledge of principles and processes for providing customer service

　　Knowledge of National Electrical Code

　　Skill in time management

　　Skill in prioritizing and managing changing priorities

　　Skill in electrical troubleshooting and energy auditing

　　Ability to communicate effectively verbally, by telephone and in writing.

　　Ability to listen and understand information verbally and in writing

　　Ability to anticipate, identify, analyze and resolve conflict and problems

　　Ability to calculate bills from current and proposed rate tariffs

　　Ability to research and write

　　Ability to work independently with limited supervision

　　Ability to work in a team environment

　　Ability to stay progressive in related job knowledge

　　Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

　　Knowledge of principles and processes for providing customer service

　　Knowledge of electrical utility billing and process

　　Ability to calculate bills from current and proposed rate tariffs

　　Ability to research and write

　　Skilled in time management

　　Skilled in project and task management

　　Skilled in prioritizing and managing changing priorities

　　Ability to accurately perform required tasks and meet deadlines

　　Ability to work independently with limited supervision

　　Ability to work in a team environment, provide ideas and open feedback

　　Ability to communicate effectively across various departments and levels of leadership

　　Ability to stay organized amid many evolving projects; detail-oriented and methodical with large amounts of data

　　Ability to manipulate and analyze data

　　Ability to stay progressive in related job knowledge

　　Ability to work a non-traditional work schedule

　　Ability to communicate effectively verbally and in writing

　　Ability to listen and understand information verbally and in writing

　　Ability to maintain confidentiality

　　Ability to anticipate, identify, analyze and resolve conflict and problems

　　Minimum Qualifications - (Education, Experience, Certification, & Licensing)

　　Bachelor’s Degree in a related field

　　Three years of utility experience

　　Project management or administrative support experience preferred

　　Directly related experience may substitute for education

　　Valid Drivers License

　　Physical Demands and Work Environment

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

　　The employee may be required to stand, reach with hands and arms, stoop and kneel

　　The employee may be required to sit or stand for long periods of time

　　The employee may be required to lift, carry, push, pull or move up to 50 pounds

　　The employee may be required to travel

　　May be exposed to extreme temperatures

　　Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

　　This position may be required to work more than 40 hours per week

　　This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

　　Pedernales Electric Cooperative is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

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