Commercial Account Manager (CAM)

　　Job Summary

　　Commercial Account Managers are the primary sale force for our commercial services, this includes traditional pest control services and the SMART solutions. CAMs offer solutions, recommend appropriate services, and explain the associated benefits honestly, clearly, and accurately.

　　Principal Responsibilities

　　Prospects, qualifies, and generates sales within the company's established service area.

　　Calls and visits prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.

　　Respond daily to phone and email requests from new potential commercial customers and existing customers.

　　Place outbound phone calls to previous customers to generate leads and new business as well as outbound cold calls.

　　Coordinate with Commercial Sales Administration team to complete sales quotes and contracts.

　　Partners with Branch Manager and Technical team om presenting SMART solutions.

　　Maintain relationships with current customers and identify opportunity to upsell or upgrade services.

　　Evaluate feedback from customer and adjust sales technique as needed.

　　Meets and exceeds sales and productivity targets

　　Update the lead management system for all quotes-sold or unsold and forward the information to the appropriate branch.

　　Complete follow up calls and record the activity in the lead management system.

　　Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.

　　Provide excellent level of customer service to new and current customers.

　　Assist the Accounting Department with collections and ensuring customer payment methods up to date as needed.

　　Contribute to building a positive team environment with strong morale among team members

　　Other duties as assigned.

　　Performance Factors

　　Engaging approach to develop business opportunities.

　　Ability to use pest control knowledge to sell services

　　Strong time management, prioritization, and planning skills

　　Gather and analyze information skillfully.

　　Use reason even when dealing with emotional topics.

　　Accurately diagnose the level of interest from each prospect or customer

　　Speak clearly and persuasively in positive or negative situations.

　　Listen and get clarification.

　　Requirements

　　High School Diploma or equivalent, Bachelor's degree in business preferred.

　　2 year of sales or sales support role.

　　Experience with direct consumer sales, and pest management preferred.

　　Experience maintaining information in a CRM is required; PestPac experience preferred

　　Previous experience working in a database and Windows-based computer environment.

　　Speaks clearly on the phone and writes routine reports and correspondence.

　　Comfortable with presenting information

　　Ability to explain a technical solution to a non-technical audience

　　Ability to compute rate, ratio, and percent and to draw and interpret bar and pie graphs.

　　Creative problem solver.

　　Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.

　　Physical and Mental Demands

　　Occasional Demands (1-33%)

　　Frequent Demands (34-66%)

　　Constant Demands (67-100%)

　　Lifting (up to 10 lbs)

　　Carrying

　　Standing

　　Reviewing

　　Decision Making

　　Focus for Extended Periods

　　Presenting

　　Driving

　　Sitting

　　Typing

　　Talking

　　Reading

　　Hearing

　　Analyzing

　　Travel: 100% throughout region

　　Reports To: Branch Manager, dotted line to VP of Business Development

　　Direct Reports: None

　　FLSA: Exempt