MONEY EXPRESS

　　COLLECTOR

　　BAYAMON I BRANCH

　　Job Summary:

　　The Collector is responsible for the collection of delayed accounts by phone call making or visiting the clients; also helps maintaining the delinquency levels as minimum as possible.

　　Essential Responsibilities:

　　Collects the delayed accounts calling or visiting clients as applicable.

　　Maintains the maximum collection effectiveness in accordance with established parameters.

　　Offers orientation to clients about the importance of maintaining their credit in good standing.

　　Offers the available alternatives as payment arrangements, extensions and refinance.

　　Immediately hands in to supervisor all the money collected in the field.

　　Organizes and determines the visit itinerary to follow as to accomplish all collections that where not met by phone call making.

　　Guarantees a high level quality service to clients, satisfying their needs.

　　Processes insurance cases.

　　Other Responsibilities:

　　Promotes the Money Express products and services as well as provides related orientation to clients.

　　· Fills out loans applications and verifies the received information.

　　Performs messaging tasks when required.

　　Performs clerical tasks supporting the Branch operations as well as any other related task assigned by Supervisor.

　　Independence of Judgment:

　　The degree of judgment is related to the compilation and/or presentation of simple information.Supervisory Responsibilities:

　　This job has no supervisory responsibilities.Impact of Errors:

　　The impact of errors of this position could affect job and departmental activities.Competencies:

　　· General office equipment management

　　· Interpersonal communications skills

　　· Operational procedures application capability

　　· Write, speak and comprehend English and Spanish

　　· Customer Service knowledge

　　Physical Demands:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

　　Minimum Requirements:

　　A High School Diploma is required for this job; a year of similar experience is preferred but not mandatory.

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

　　Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

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