Position:Collections SpecialistLocation:Columbus, OHJob Id:611

　　of Openings:1Formed in 1934, Telhio Credit Union began as a credit union for Columbus Telephone Company (now AT&T) employees. Over 85 years later, Telhio now serves over 70,000 member-owners throughout central and southwest Ohio though our 13 full-service branch offices, online and with our mobile app. As the 6th largest credit union in Ohio, and the #1 ranked SBA Lender among Ohio credit unions, Telhio is a strong financial institution that continues to serve its members and community through extraordinary service, innovative financial solutions and a commitment to our communities. After generations of service and growth, we never lose focus of our original three core values - Caring, Commitment, and Integrity.The Asset Protection Specialist is responsible for contacting members who have delinquent loans and offer viable delinquency resolution solutions while providing good member service. Correspondence will primarily occur via the telephone, but may also communicate via email. Collections Specialist express understanding and empathy, while obtaining the reason for the delinquency in a non-threatening manner and offer repayment plans to resolve the delinquency. Collections Specialist process a variety of personal and business financial transactions, payment processing and application, as well as problem solving.What you will do:Process Financial Transactions/Account Dispute ResolutionReview accounts for misapplied paymentsReview Loan Documents/System to identify loans that were set up with incorrect due dateDelinquent Account ResolutionMake outbound and receive inbound calls from members pertaining to delinquent account(s)Make contact with delinquent members; obtain reason for delinquency while expressing empathy and offer viable repayment solutions to resolve delinquencyThorough account documentation of conversationAsk probing open-ended questionsDemonstrates active listening and effective questioning skills to gather pertinent information and documents thoroughlyContributes toward achieving Collection Department Goals & Objectives (i.e. delinquency goals, loss goals, offering alternative repayment solutions, providing good member service)Conform/Comply with all applicable Telhio policies and procedures (internal controls) and Federal and State RegulationsWhat you will need:1-2 Years of Collections Experience ideallyHigh School Diploma/ GEDActive ListeningEffective communication skills (oral and written)Ability to multi-taskAbility to operate computer terminal and calculatorAbility to diffuse upset or angry members while obtaining account resolutionNegotiation SkillsAbility to de-escalate agitated/upset membersBS/BA degree preferredTelhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal BackgroundMust have a valid/unexpired driver's licenseWhat you will earn:Competitive payOpportunity to earn incentive and bonusBenefits: medical, dental, vision, life and disability insurance6% matching and immediately vested 401(k) planPaid holidays, vacation and personal timeOpportunity for personal career growth, continued education and mentorship programsVolunteer opportunities impacting the local communityPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing