Collections Adjuster (Call Center) - Part Time

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　　Date:Jan 22, 2024

　　Location: San Juan, PR

　　Company: Popular

　　AtPopular,we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

　　Are you ready for a rewarding career?

　　Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

　　Come and join our community!

　　Job Type

　　Part - Time Opportunities

　　Location: San Juan, PR

　　General Description

　　Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.

　　Essential Duties and Responsibilities

　　Contact customers by phone to encourage and secure payment of delinquent accounts.

　　Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.

　　Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise.

　　Follows-up on payment promises.

　　Receives payments and posts amount paid to customer account.

　　Records information about financial status of customer, update demographic information, and status of collection efforts.

　　Traces customer to new address by inquiring at post office and other locations.

　　Education

　　24Bachelor's degree credits approved

　　Experience

　　At least one year of related experience in collections or customer service.

　　Other Qualificatios

　　Ability to identify the client’s problems and necessities to offer different alternatives and solutions.

　　Excellent interpersonal skills and can work in groups.

　　Ability to manage difficult situations with clients.

　　Communication skills in both spoken and written English and Spanish.

　　Ability to establish priorities and work with multiple tasks at the same time.

　　Ability to work under pressure and meet deadlines.

　　Flexibility to work extended hours, holidays and travel.

　　Customer service skills.

　　Knowledge of rules and regulations applicable to the collection of money.

　　Ability to influence others, reach agreements and handle difficult situations with clients.

　　Competencies

　　Passion for People

　　Succeed Together

　　Own Every Moment

　　Build the Future

　　Training Availability

　　The position requires that the candidate can be available to participate in onsite training for eight consecutive labor weeks from 8:00 a.m. to 5:00 p.m.

　　Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

　　As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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　　Popular is an Equal Opportunity Employer

　　Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

　　Connect with us!

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　　Job Segment: Call Center, Customer Service, Part Time, Sales

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