DescriptionEssential FunctionsProvides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirementsProvides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare teamAssists in coordination of incoming patient transfer requests with receiving facility and physiciansDemonstrates technical skills in care delivery that result in safe practice and positive care outcomesPossess and obtain working knowledge of external and inter-facility protocols and standards of practiceDemonstrates clear communication and effective collaboration to optimize patient care and clinical operationsDelivering exceptional customer service while facilitating communication across multiple disciplinesWork with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approachResponsible for promoting a Best Place to Work Culture and positive and professional work environmentActively participates in the development and implementation of performance/quality improvementOther duties as assignedRequired For All JobsPerforms other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity