About Bazaarvoice

　　At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

　　The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

　　Our brand promise : closing the gap between brands and consumers.

　　Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

　　It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

　　 Job Overview

　　The Client Success Associate is a critical role attached to the APAC Client Success Team. You will work closely with Client Success Managers and assist them drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion with their clients. You will support the team and their clients      achieve business outcomes and foster great adoption and usage of Bazaarvoice solutions.

　　This role is vital in ensuring we forge ongoing and strategic relationships with our clients. You will work in a vibrant and exciting area of user-generated content with some of the world’s leading brands and retailers in a fast-paced, high-growth environment.

　　Key Responsibilities:

　　●      Assist with onboarding and training new clients as required.

　　●      Understand client health by identifying, documenting, and working with cross-functional team members to mitigate risk and develop successful client outcomes. 

　　●      Develop strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.

　　●      Observe and track trends across portfolio to develop best practices     .

　　●      Create eye-catching documents that can be distributed to C-Level executives at retail corporations.

　　●      Support the Client Success team execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).

　　●      Provide Client Success Team with critical technical and reporting support.

　　●      Create and appropriately organize/file client documents internally.

　　Skills and Experience Necessary for the Role:

　　●      Confident and solid written and verbal communication in English

　　●      College education – Bachelor degree or equivalent

　　●      Minimum 3 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies.

　　●      Skillful in time management, organizational systems, and prioritization.

　　●      Ability to manage high volume of accounts and client relationships concurrently.

　　●      Sufficient in meeting deadlines and expectations with minimal supervision.

　　●      Basic experience with Microsoft Office and Google suites.

　　●      Outstanding oral, written, and presentation skills.

　　●      Comfortable communicating across multiple methods with both known and unknown points of contact

　　●      Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.

　　●      Curious mindset and strong desire to learn.          

　　●      Customer-centric oriented with a focus on delivering value (KPIs definition tracking).

　　●      Experience with Gainsight a plus, but not required.

　　●      Working hours: 8am-5pm AE

　　#LI-Hybrid #LI-SR1

　　Why join Bazaarvoice?

　　Customer is key

　　We see our own success through our customers’ outcomes.  

　　We approach every situation with a customer first mindset.

　　Transparency & Integrity Builds Trust

　　We believe in the power of authentic feedback because it’s in our DNA. 

　　We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

　　Passionate Pursuit of Performance

　　Our energy is contagious, because we hire for passion, drive & curiosity. 

　　We love what we do, and because we’re laser focused on our mission.

　　Innovation over Imitation

　　We seek to innovate as we are not content with the status quo. 

　　We embrace agility and experimentation as an advantage.

　　Stronger Together

　　We bring our whole selves to the mission and find value in diverse perspectives. 

　　We champion what’s best for Bazaarvoice before individuals or teams.  

　　As a stronger company we build a stronger community.

　　Commitment to diversity and inclusion

　　Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.