At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next - as many times as is necessary to get the job done right. That's how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro - we believe you can be the transformation. Are you ready?

　　You can find more information about Transporeon as an employer here >>

　　In performing your role, you will be the trusted partner for our enterprise customers on values and product functionality (best practice utilization/knowledge sharing / future enhancements). You will be part of an international team responsible for reaching the highest possible levels of customer satisfaction, and customer retention through renewals, reduced churn, and measurable expansion.

　　You will be responsible for....Maintaining a regular cadence/engagement of communication with customers about their adoption trends, future desired strategy alignment, and identifying opportunities for deeper engagement and growth of wallet share.Fully understand the different roles of each department within the company and the processes linked to these departments, acting as a link between all functions with a clear customer-centric mindset.Bringing the voice of the customers inside the organization while constantly measuring their level of satisfaction.Taking inquiries and requests from customers.Managing the communication with different internal and external stakeholders daily (e.g., Logistics, IT, procurement, senior management, etc.).Supporting customer managers with the identification of cross-selling, upselling, and renewal opportunities within your portfolio of customers.Be responsible for the ramp-up of your customer portfolio.You are ready if you have....2/3 years of experience in customer-facing roles. Good knowledge of the Logistics Sector. Experience in SaaS would be nice to have, but not mandatory.Fluent level of English, any other European language would be a plusExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).Experience in building and maintaining relationships, while working to maintain customer retention and drive engagement and renewals.The ability to work conceptually and connect quickly with new people and build trust and rapport easily.A results-driven mentality, strong organizational and analytical skills, and a willingness to learn new technical notions.We are ready and waiting with...An exciting and extraordinary team spirit. The opportunity to drive important changes in the market. The chance to grow personally and professionally.Trimble's Inclusiveness Commitment

　　We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

　　We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.