This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12813417

　　Client Success Leader

　　We are looking for an accomplished and results-driven leader ofstrategic partnerships and alliances who will play a pivotal role indriving our company\'s growth and building strong client relationships.This leadership position requires a forward-thinking individual with astrong background in relationship development, account management,strategic planning, business development, and a deep understanding ofthe IT services industry. The Client Success Leader will lead a team ofaccount executives and work collaboratively with our executive team todrive growth, foster client satisfaction, and cultivate strategicalliances.

　　About Us

　　High Touch Technologies is a software, technology, and communicationscompany that provides services and support to all industries. We helpgrow businesses by expanding their technology and communicationscapabilities, both internally and externally.

　　Our focus is on our clientsas they grow, we grow too. As a High Touchemployee-owner, youll be planting the seeds for technical innovation,nourishing development, and maintaining connections. For over 30 years,High Touch has worked to extend its reach to clients all over the world.

　　Key Responsibilities:

　　Team Leadership

　　Develop and implement strategic account management initiatives to ensureclient retention, satisfaction, and growth.

　　Lead, mentor, and empower a team of Account Executives to excel in theirroles.

　　Collaborate with cross-functional teams to deliver high-quality ITservices and solutions that meet or exceed client expectations.

　　Monitor key performance metrics and develop action plans to addressissues and optimize account management processes.

　　Strategic Relationship Building

　　Identify and cultivate strong relationships with key clients, strategicpartners, industry associations, and stakeholders.

　　Develop a comprehensive understanding of client needs, industry trends,and emerging technologies to guide strategic planning.

　　Leverage relationships to create new business opportunities and revenuestreams.

　　Client Engagement and Satisfaction

　　Serve as a trusted advisor to key clients, understanding their businessgoals and aligning our services to support them.

　　Proactively address client concerns and provide solutions to enhancetheir IT environments.

　　Collaborate with the technical team to ensure that client objectives aremet on time and within budget.

　　Revenue Growth and Business Development

　　Develop and execute strategies to expand revenue from existing clientsthrough upselling, cross-selling, and value-added services.

　　Identify and pursue new business opportunities to expand the clientbase.

　　Work closely with the sales and marketing team to develop targetedstrategies for business growth.

　　Strategic Planning

　　Contribute to the development of the company\'s strategic plan byproviding insights and recommendations based on market trends and clientfeedback.

　　Assist in the development of annual budgets and forecasts related toaccount management and strategic relationships.

　　Knowledge, Skills, and/or Abilities Required:

　　To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

　　Required:

　　Must be based within a commutable distance of one of the High Touchlocations (Wichita, Kansas City, San Antonio, Corpus Christi, Denver).

　　Minimum of 7 years of experience in account management and strategicpartnerships within the IT Managed Services industry.

　　Proven track record of successfully managing client relationships and achieving revenue growth targets.

　　Strong leadership and team management skills.

　　Exceptional communication, negotiation, and presentation skills.

　　Ability to think strategically and execute effectively.

　　Adept at building and maintaining professional networks.

　　Preferred Skills and Experience

　　Deep knowledge of IT services, technology trends, and industry bestpractices.

　　Bachelor\'s degree in business, IT, or a related field.