Locations: Abbotsford - (Hybrid)

　　This is a hybrid position primarily based in Abbotsford. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

　　We give you a world of potential

　　We have an excellent opportunity for a Client Service Associate to join our Service Delivery team, based in our Abbotsford Yarra Falls office. If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.

　　A role you will love

　　Reporting to the Team Leader, the Client Service Associate role contributes to the management of client activity within the team, with the outcome being delivery of a high-quality service to clients and their employees in order to achieve/exceed business objectives and goals.

　　The Client Service Associate will work closely with the Leadership group and internal/external stakeholders to ensure all functions and activities of their client accounts are anticipated, actioned and when required, reviewed in order to meet strict deadlines.

　　These functions include responding to internal and external stakeholder enquiries, maintenance of the employee register, reporting, communications, processing sales, transfers, exercises, terminations, purchases and other corporate transactions.

　　Some of your key responsibilities will include:

　　Responding to enquiries from share plan participants, and maintaining the employee register, including static details and unit balance transactionsMaintain reporting, calendar of events, procedure documents, contact center information repository and personal skills matrixAccountable for meeting service levels through timely and efficient completion of work as requested by the Client Service ManagerMeet all internal benchmarks and client requirementsEnsure positive relationships are maintained with all internal and external stakeholdersProactively identifying and recommending ideas that contribute to the continuous improvement of the business

　　What will you bring to the role?

　　Ability to manage changing priorities, a great communicator and strong time management skillsA high level of attention to detailAbility to work both independently and within a teamHigh level of initiative, flexibility and problem-solving skillsStrong PC skills with a high level of familiarity with MS Office products - specifically ExcelKnowledge of Employee Share Plans and or financial services will be highly regardedTertiary qualifications in relevant field

　　This is a fantastic opportunity to join a team where you can grow and develop in an organisation with amazing career opportunities globally.

　　Come on board and join an amazing supportive team for a company with endless growth.

　　Rewards designed for you

　　Employee Share Plan. Set aside salary to purchase shares in our company and you'll receive a company contribution as well.

　　Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

　　Save for Your Future. We will support you along your retirement savings journey.

　　Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

　　Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

　　Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

　　A company to be proud of

　　Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

　　A diverse and inclusive place to work

　　Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

　　We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

　　Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.