Duties include

　　Serve as the main point of contact for clients, providing exceptional customer service and building strong relationshipsActively listen to client needs and provide appropriate solutions or recommendationsConduct outbound calls to clients to follow up on inquiries, resolve issues, and upsell additional products or servicesMaintain accurate and up-to-date client records through data entry and CRM systemsAnalyze client data and trends to identify opportunities for improvement or growthCollaborate with internal teams to ensure client satisfaction and timely resolution of any concerns or requestsProvide product knowledge and information to clients, addressing any questions or concerns they may haveAssist with administrative tasks as neededRequirements

　　Preferred previous experience in a customer service or client relations role preferredExcellent communication skills, both verbal and written, with a professional phone etiquetteAbility to work independently and collaboratively in a fast-paced environmentStrong problem-solving skills with the ability to think critically and find creative solutions,

　　Able to multi-task on assignments simultaneously and adapt to flexibility

　　Ability to learn and operate production and quoting software

　　Ability to follow instructions and guidelines set by Department manager

　　Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.