Client Manager (London, UK; Oxfordshire, UK)

　　About Singer

　　We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.

　　Client Manager

　　Position Summary

　　Under direct leadership,the Client Manager acts as a single point of contact and concierge for all client related issues and questions, drawing on support from other functions within SVD. They are responsible for ensuring that customers receive a best-in-class client journey from first engagement through to delivery in a manner that demonstrates, “Everything is Important.”

　　Essential Functions

　　Manages Singer clientele throughout their journey from initial order to delivery

　　Engages with clients regularly, sharing updates and all decision-based deadlines

　　Provides high-quality, technical and/or nontechnical education and training to clients and other contacts on topics such as: brand history/values, customer experience, current/future technology, performance, application, and overall benefits

　　Utilizes structures and templates for all client interaction to successfully measure KPIs for all client engagement programs and initiatives

　　Supports strategic decision making based on customer insights

　　Works in a cross-functional team environment as a strong team player and demonstrate ability to work with other functional groups to achieve company-wide goals

　　Elevates the Singer Vehicle Design brand and ensure every point of contact is an excellent experience

　　Performs other duties as assigned

　　Qualifications:

　　Required Education/Experience

　　Bachelor’s degree in relevant field

　　Five (5) plus years of experience within luxury automotive industry or equivalent brand industry

　　Five (5) plus years of specific experience in a client management or customer facing role

　　Prior experience in a rapidly growing business environment

　　Preferred Education/Experience and/or Certifications

　　Detailed knowledge of Singer Vehicle Design’s history, heritage, and servicesSkills/Abilities and Attributes

　　Proficient with Microsoft Office (incl. Excel, PowerPoint, SharePoint, Teams

　　Maintains a neat, professional appearance

　　Ability to adapt to a hybrid work environment

　　Effective written and verbal communications skills; ability to express ideas clearly and actively listen to others

　　Team oriented, with a strong ability to multi-task and work in a fast-paced environment to meet multiple deadlines

　　Excellent time management with an ability to balance multiple projects and timelines

　　Strong organizational, problem-solving, and collaborative skills with the ability to prioritize efficiently and effectively within and across departments

　　Positive attitude and strong work ethic

　　Physical Demands/Work Environment

　　Must be able to travel for business, including occasional travel by commercial airplane

　　Must be able to use fingers, hands, and arms at computer keyboard for long periods of time

　　Must have ability to speak clearly and distinctly and hear and be heard and understood in person and by telephone

　　Must be able to wear appropriate PPE in the production environment

　　UK Benefits and Compensation

　　UK candidates can disregard the information below which is for US candidates. Benefits and compensation can be discussed on the initial interview .

　　Benefits

　　Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.

　　Equal Employment Opportunity

　　We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.   

　　Department: Sales and Marketing

　　This is a non-management position

　　This is a full-time position