Job Description

　　 Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　 Our Values:

　　 Champion People - be empathetic and help create a place where everyone belongs.

　　 Grow with purpose - Be inspired by our higher calling of improving lives.

　　 Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　The Client File Manager is a key team member of the client delivery group at Alight which is tasked with providing platform implementation and ongoing maintenance services for clients. The Client File Manager is focused specifically on the build and maintenance of electronic data exchanges.

　　This role is responsible for managing a team of 7-10 Client File Analysts, while also individually managing a given set of clients. The Client File Manager is focused on the delivery of high-quality administration and is comfortable working both independently, as well as with clients, vendors, and internal teams. They will help create a culture of focus, understand that what we do impacts the well-being of our clients' employees, and will live that in the day-to-day interactions on their team.

　　The ideal candidate can jump into a challenge, figure out what information is needed, work cross-functionally to analyze the problem, and develop and present a recommendation. They thrive on managing the technology development and quality assurance efforts for clients. This role requires strong collaboration and communication skills, the ability to work with a virtual team and demonstrate a moderate level of cross-cultural competencies. Candidates need to be analytical, well-rounded, flexible, responsible, motivational, and driven leaders.

　　Key Responsibilities

　　Customer Centric Client Delivery

　　Leads internal meetingsMain point of contact for Client Managers on data related itemsUnderstands contractual agreements and performance measures and holds team accountableManages projects from beginning to endDelegates work to team members and ensures a balanced workload and accurate capacity management.Drives team to deliver ongoing processes (import/exports, payroll/carrier files, and discrepancy reports)Ensures high quality development and acceptance testingOwns escalations and client action plan delivery tasksIdentifies risk and implements mitigation plans, as needed

　　Team Development

　　Provides coaching and development to build technical and operational skills within entry level rolesCoaches and consults team on best practicesManages the performance and development of individual colleagues including, administering HR policies, conducting Continuous Performance Management conversations, assessing pay and performance, etc.Leads training courses

　　Key Skills

　　Strong technical acumen - Microsoft Excel proficiency, Access a plusData driven mindset, familiarity with data technology, inclusive of expertise in EDIOutstanding communication and time management skillsExcellent Project Management abilitiesFamiliarity with benefits administration technology and industry

　　Education & Requirements

　　Bachelor's degree or equivalent work experience3-5 years of relevant job experience, with increasing levels of responsibility and oversight

　　 Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $65,600.00/year (for full time employees) and the estimated maximum base salary for this role of $73,000.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.