Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG. AtCSG, you're more than your resume. We want your diverse perspective andunique background to help us enrich the work we do together. We believe thatby channeling the power of all, we make ordinary customer and employeeexperiences extraordinary. Channel the power of YOU and begin the journey tobecoming a CSGer.

　　What you'll do

　　You will report to the SVP Go-To-Market and will work closely with both theStrategic Sales team and the Customer Success team for your 1-3 key clientsCreate the overall strategy for the client's program delivery acrossmultiple projectsUnderstand the account in terms of their business model, businesschallenges, and overall customer engagement processesHelp shape client interest in our solutions to solve their urgent businesschallengesEnsure consistent messaging to clients and help gather the voice of the clientinformation to provide feedback to evolve our product and solution offeringsCreate and maintain documented delivery plans which capture the overallproject scope, requirements, cost-benefit analysis, risk assessment andrelated mitigation plans, as well as the success metrics to assess progressat each stage in the delivery lifecyclePlan and manage the execution of all customer projects to meet or exceedquality, profitability, stability, timeline, and customer experience metricsProvide work estimates and ensure all programs and solutions are deliveredleveraging best practices and the CSG standards of program methodology andrelevant client processesCollaborate with Sales and Customer Success teams to create the overallstrategy and service delivery expectations based upon measurement andmanagement of Service Level Agreements (SLAs) and Operating LevelAgreements (OLAs)Evolve and optimize the service and delivery model and ensure proper staffinglevels and skills are in place to execute on the strategyApprove all project/program proposals including scope, timeline, risk,requirements and change control, and be accountable for internal P&L ofeach prProactively monitor overall progress, resolve issues and initiate correctiveaction

　　You should have

　　Research shows that candidates from underrepresented backgrounds often don'tapply for roles if they don't meet all the criteria. Remember, you are notsolely your resume. Give your transferable skills the chance to tell the fullstory. Channel the power of YOU and apply to explore the possibility we'rethe perfect fit.

　　Bachelor's degree in Business, related field, or equivalent experienceProficiency in English in a business environment10+ years of experience of service delivery in a multi-product globalservices delivery environment10+ years of leadership experience with demonstrated success building andleading support and delivery teamsExperience in customer relationship management with the ability grow accounts

　　Who will love this job

　　A trusted team player - you know how to connect and communicate with youraudience(s) around the world and create safe environments to voice diverseopinions, foster diversity and belonging and above all treat people withrespecA growth driver - you have a mindset that anticipates and adapts to changingneeds and can bring partners together to contribute and work toward a sharedvisionA game changer - you dream big and push the limits of what's possible toimprove for yourself and othersAn analyzer - you enjoy making sense of data, finding resolutions to makemeaningful recommendationsA strategist - you're curious and find inventive ways to implement ideasthat lead to business simplification outcomes and solutions

　　Perks & Benefits

　　Work from Home or hybridFlexible Paid Vacation, 2 days of Volunteer Time Off per Year, and HolidayTime OffImmediately vested 5.5% 401(k) matchAnd so much more!

　　View More Benefits

　　If you would like to be c nsidered for employment opportunities with CSG andneed special assistance due to a disability or accommodation for a disabilitythroughout any aspect of the application process, please call us at 1(402) 431-7440 or email us at [email protected]. CSG providesaccommodations for persons with disabilities in employment, including duringthe hiring process and any interview and/or testing processes.

　　Our Story

　　CSG empowers companies to build unforgettable experiences, making it easierfor people and businesses to connect with, use and pay for the services theyvalue most. For over 40 years, our technologies and people have helped someof the world's most recognizable brands solve their toughest businesschallenges and evolve to meet the demands of today's digital economy.

　　By channeling the power of all, we make ordinary customer and employeeexperiences extraordinary. Our people [CSGers] are good people who arecommitted to doing good work. We're high on respect and low on ego, making