Job Description

　　The Client Analyst II is responsible for maintaining the client benefits website, documenting, and executing benefits related processes, and offering support to the client, their participants and to the service center.

　　* Ongoing service delivery to support client requirements and needs

　　* Serve as first level system support for each assigned client

　　* Perform ongoing audits and file reviews, ensuring data and results accuracy

　　* Manage daily/weekly/annual incoming and outgoing file processing

　　* Execute research and analysis to resolve participant cases

　　* Execute client specific reporting

　　* Support ACA processing

　　* Perform testing to support system releases

　　* Review release documentation for understanding

　　* Perform system configuration and testing to meet client requirements for projects and annual enrollment

　　* Provide timely responses to client inquiries through research and analysis

　　* Billing tasks, which include: generating invoices, posting payments and reconciling receivables

　　Skills and Requirements

　　2+ years experience data interpretation, data management, data audit, data manipulation, or data analysis experience

　　Strong Excel experience (VLOOKUP, Pivot Tables)

　　* Report analysis- take results of reports and look in system to identify core data elements, what looks off how can we make changes

　　Communication skills- ability to convey updates and engage with client contacts and internal teammates

　　Systems operations experience with configurations/processing/testing/troubleshooting

　　* Ability to perform system configurations and testing

　　Strong attention to detail

　　Strong problem-solving skills

　　Comfortable working in a high volume, fast-paced organization null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].