You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

　　Requirements:

　　Customer Service (Priority Accounts)(40%): Manages PA Book of Business (BoB) 50-499 Lives. Contact for complex service issues and renewal coordination for their cases.

　　Together with Account Executive, develops pro-active account activities, identifies opportunities for Add-Issue, develops growth strategy and executes the plan. (30%): As appropriate, re-direct requests to the Customer Solutions Center (CSC) and delegate follow-up to Client or Service Consultants (service matters not handled by Customer Service Center, i.e. escalated billing, claim issues, lapse/reinstatement tracking).Handle customer education on Hartford tools, administrative services and administrative guidelines. When appropriate may provide face to face training to Customers. Process plan changes, BOR Changes, acquisitions, and any other policy level activity Coordinate Renewal tracking and communication process.

　　Partner with Voluntary Support Team for any voluntary activities (15%): Promote The Hartford's products and services. Project support as directed by the assigned RRM. Attends and participates in all mandatory training, meetings, etc. Partners with the S&D Best Practices Team to identify and implement global process solutions.

　　Implementation Support: (15%): Upon notification of sale, send sold case paperwork to Customer/Broker. Manage implementation process end-to-end in Promise. Partner with Voluntary Support Team for any voluntary activities. Completes Booklet and Bill review. Conducts Welcome Call.

　　Qualifications:

　　Minimum 2 years of Disability and Life Group Benefit experience.Strong knowledge of Group Insurance terms, provisions and administration.Proficient in MS Office, including Outlook, Word, Excel, & PowerpointExcellent verbal and written communication skills. Will include presentations to Customers.Ability to convey The Hartford's value proposition and differentiators in the marketplace.Highly organized, detail oriented and able to manage multiple priorities at once.Ability to build rapport and develop/maintain strong relationships with internal/external partners.Ability to work independently.Some travel may be required.Must have GBDS Designation.

　　Compensation

　　The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

　　Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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　　Client Advisor Priority Business - SA08DE