Description:

　　Claims Specialist’s work one on one, via phone, with travelers who travel with and rely on mobility equipment. The travelers mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS’s work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.

　　A-Z white Glove Customer Service

　　Making outbound calls to customers to take care of them

　　Dealing with upset customers, possibly irate customers

　　Thinking outside the box

　　Situational customer care approach - Out of the box critical thinking skills to take care of the customers

　　Empathetic

　　Company Culture: This is everything to them. Management team is supportive

　　40-50 customers at a given time (this is the total workload running)

　　Speak to customers every 2-3 days to provide great care

　　Manage your customers as you wish

　　Hours:

　　Monday-Friday 8am-5pm

　　Skills & Qualifications:

　　Bachelors Degree

　　0-3 years of work experience

　　Basic computer skills

　　Customer Service Skills (non call center)

　　Fully Vaccinated; Covid-19

　　Nice Haves:

　　Bachelors Degree within Liberal Science are great (Psychology, communications, English, history, etc)

　　Experience in social work or as a teacher

　　Previous case work exp

　　Must exude confidence over the telephone.

　　Excellent phone etiquette and organizational skills.

　　Soft Skills:

　　Empathy

　　Compassion

　　Detail oriented

　　Reliable

　　Career focused

　　Dedication

　　Honesty

　　Positive upbeat environment

　　Detailed, hands-on training

　　Continuing education

　　True team collaboration

　　Open door policy

　　Questions welcome - the more the better

　　Asking for help is a sign of strength, not weakness

　　Mistakes will happen- we all take ownership

　　Ask FOR help and ask TO help

　　Solution oriented

　　We are one big family

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.