Expected start date: March 05, 2024

　　Associate is in training to acquire the knowledge and skills necessary to provide exceptional customer service. The ability to obtain a thorough understanding of ClaimCenter, CARE, Outlook, and telephone applications is required. This individual will handle inbound and outbound telephone service calls with respect to claims First Notice of Loss (FNOL), glass, towing and existing claims calls that roll from branch operations. The associate demonstrates sound verbal and written communication skills. Works well with supervision

　　You will be:

　　Providing exceptional customer service through telephone contact to sell policies and service existing accounts

　　Gain customer trust and respect by establishing and maintaining effective relationships

　　Employees will be required to obtain a state insurance license as needed and meet continuing education requirements. Comprehensive training is provided

　　Description:

　　Assists customers with new and existing claims

　　Promotes participation of our client’s preferred provider programs and services when applicable

　　Provides telephone coverage in accordance with position description

　　Adheres to the standards put forth in call strength audit guidelines

　　Actively works to increase product knowledge – utilizes KM and resources from the SCO Intranet pages

　　Meets performance and dependability expectations as outlined by management

　　Contributes to a positive and respectful environment that fuels engagement

　　May be called upon to handle additional duties as required

　　Additional Skills & Qualifications:

　　Secure and maintain state and non-resident licenses

　　Regular evening, weekend and holiday coverage as dictated by business needs

　　Excellent written and verbal communication skills

　　Proficiency in Microsoft Outlook and Word

　　Complete ongoing job-related training as assigned through ATLAS or otherwise

　　Work Environment:

　　Training Hours (weeks): M-F 10 AM - 5:35 PM

　　Shift Hours: TBD - will have 2 consecutive days off and one weekend 2:30pm to 10pm

　　First Day: Training period is 4-6 months, but start taking calls within 2-3 weeks

　　Metrics: Dependability (be there and be on time). Once fully trained (90 days), life & sales referrals (8 leads/quarter). Adherence (when you need to be on the phones at the right time 90% and above). Looking for consultative approach. Starting out, 15-20 calls/day then can range from 10-20 calls per day.

　　Employee Value Proposition (EVP)

　　Medical, dental, vision coverage, short- and long-term disability, and life insurance (Starting Jan 1, 2024)

　　Generous leave programs, including paid parental bonding leave

　　Student Loan Repayment and Tuition Reimbursement programs

　　Paid Vacation – you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role

　　Holidays - 14 paid holidays observed and 2 additional floating paid holidays provided

　　Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment

　　Generous 401k with company match and immediate vesting

　　Family support benefits including back-up care

　　Competitive salaries and exceptional benefits

　　Fitness and wellness reimbursement

　　Employee community involvement

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.