An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Claims Assessor. We’re looking for self-motivated, customer centric individuals who want to grow their careers in a role that is incredibly rewarding and where every day is different.

　　Who we are:

　　AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard®, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.

　　What you need to know:

　　We are hiring a new team of Claims Assessors to join us. You will work a 37.5 hour Monday to Friday between the hours of 9:00am and 5:30pm.

　　The start date for this role is 18th March 2024.

　　Some of the key responsibilities include:

　　Liaise with customers and corporate clients over the phone and via email

　　Assess claims under AIG’s Travel Insurance plans

　　Analyse claims made against the relevant policy wording to determine customer

　　Contact claimants to request additional information where required, and settle or decline the claim as appropriate

　　Guide customers through each stage of the claims process

　　Work towards targets and key performance indicators (KPIs) to achieve business objectives

　　What we need from you:

　　Some previous insurance and or claims experience is required. You must be resilient, driven and self-motivated with a willingness to learn, and possess the following skills:

　　Customer service and/or admin experience within an office environment

　　Excellent written and verbal communication skills

　　Ability to multi-task and prioritise workload to meet targets and deadlines

　　Excellent accuracy and attention to detail

　　Good problem solving and investigative skills

　　What can we offer you?

　　Competitive salary and bonus scheme

　　25 days annual leave, plus bank holidays.

　　2 paid volunteering days each year

　　Optional private health insurance (including access to Babylon virtual GP service)

　　Life insurance and income protection

　　Excellent non-contributory pension scheme

　　Cycle to work scheme

　　Employee discounts and cashback on thousands of retailers

　　What happens next:

　　If this sounds like you and you would like to join our award winning Insurance business then please apply now.

　　A look at our Benefits

　　We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

　　We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

　　We are an Equal Opportunity Employer

　　American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

　　To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

　　AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected] . Reasonable accommodations will be determined on a case-by-case basis.

　　Functional Area:

　　CL - Claims

　　Estimated Travel Percentage (%):

　　Relocation Provided:

　　AIG Travel EMEA Limited

　　At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

　　But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

　　Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.