Agency State Comptroller, Office of the

　　Title Business Systems Analyst 1, SG-18, Business Systems Analyst Trainee 2, (Equated to SG-14), Business Systems AnalystTrainee 1, (Equated to SG-13), Item #03751

　　Occupational Category Other Professional Careers

　　Salary Grade 18

　　Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

　　Salary Range From $47925 to $80248 Annually

　　Employment Type Full-Time

　　Appointment Type Contingent Permanent

　　Jurisdictional Class Competitive Class

　　Travel Percentage 20%

　　Workweek Mon-Fri

　　Hours Per Week 37.50

　　Workday

　　From 8:30 AM

　　To 4:30 PM

　　Flextime allowed? No

　　Mandatory overtime? No

　　Compressed workweek allowed? Yes

　　Telecommuting allowed? Yes

　　County To Be Determined

　　Street Address Office of the New York State Comptroller

　　To Be Determined

　　City To Be Determined

　　State NY

　　Zip Code 00000

　　Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.Transfer:For 52.6 , 70.1, or 70.4 transfer to a(n) Business Systems Analyst 1, salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above. SG-12 or above for a Trainee 2, SG-11 or above for a Trainee 1.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level SG-18 position.55-b/c: This position may be designated 55 b/c and is subject to verification of applicant eligibility.For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)

　　Duties Description Analyze/Design/Monitor LGSA IT Procedures• Collaborate with PDHD Auditor 2 and other stakeholders to analyze, define, develop, document and communicate new or existing procedures to address the IT needs of LGSA units/staff including:o Hardware and software rolloutso Staff onboarding/offboarding/transferso System testing• Work with CIO and LGSA units to ensure LGSA’s technology and systems are operating effectively to meet the changing business needs of LGSA• Monitor access to LGSA shared storage and communication groups (active directory, Teams, email groups)• Develop and maintain in-depth knowledge of LGSA IT processes• Update documentation and provide training/support as needed• Meet regularly with LGSA staff and unit representatives, CIO representatives, and other OSC divisions to identify and address improvement opportunities, risks, initiatives, and emerging issues• Work on special projects as neededLGSA ServiceNow & Email Monitoring• Monitor LGSAHelpDesk mailbox• Submit ServiceNow requests and incidents as needed • Follow up on requests and incidents as directed by the Auditor 2• Provide guidance to increase LGSA staff competency for self-service in ServiceNow• Respond to any technical requests• Route emails to appropriate business unitsTroubleshooting• Work with LGSA staff, CIO, and Administrative Services to identify issues and address • Identify trends and proactively work to solve issues• Conduct research as needed• Work with Regional Office Administrative Assistants to coordinate logistics for various technology rollouts

　　Additional Comments Additional Information: • This position is open statewide. The position can be assigned to the Albany Central Office or one of our Regional Offices (Binghamton, Buffalo, Glens Falls, Hauppauge, Newburgh, Rochester, or Syracuse).• The position may include occasional and optional travel to Regional Offices and periodic in-person visits to the Central Office at 110 State Street, Albany, NY, if not already assigned to that work location.Desired Competencies:• Strong organizational awareness. The candidate must have a working knowledge of the job duties of all LGSA units.• Demonstrated ability to consult with LGSA and CIO staff to ascertain and document processes.• Ability to work collaboratively and independently. The candidate must be able to establish positive working relationships with Regional Office staff, Central Office staff, and CIO staff.• Strong communication (written and verbal), customer service, problem solving, organizational, analytical, and leadership skills.• Experience translating technical requirements into non-technical guidance and procedures.• Ability to handle multiple and competing priorities.• Ability to learn new technology applications and systems.• Strong work ethic and positive attitude.• Experience diagnosing and resolving customer-reported IT issues.Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.

　　Some positions may require additional credentials or a background check to verify your identity.

　　Name Sara Burt

　　Telephone (518) 474-1924

　　Fax (518) 486-6723

　　Email Address [email protected]

　　Address

　　Street Office of the State Comptroller, Office of Human Resources

　　110 State Street, 12th Floor

　　City Albany

　　State NY

　　Zip Code 12236

　　Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to [email protected], no later than January 31, 2024. Documents must be sent as unlocked and accessible attachments. Reference Item #03751-SAB in the subject line of your email and on your cover letter for proper routing.If you have questions about this vacancy, please contact this Division representative:Division contact: Vicki Kirchner [email protected] When responding, please include the reference number from this section only. The StateJobsNY website Vacancy ID # should not be included.