Why Compucom? (Overview)

　　Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Cisco Renewals Analyst area to join our team.

　　The Cisco Renewals Analyst provides support for CompuCom’s Cisco Support & Services Contract renewals business, works closely with sales account teams to support and grow our renewals business. The Cisco Renewals Analyst acts as a point of contact for Account Sales Executives, Compucom internal teams and Customers. The Cisco Renewals Analyst provides day-to-day account interaction, quoting, order processing support and renewal/contract management services for customers.

　　What We Need & What You'll Do (Responsibilities)

　　Prepares and processes detailed quotes for Smart Net, Success Tracks, Subscriptions and Software Support contract renewals. Utilizes Cisco tools (CCW-R: Cisco Commerce Workspace Renewals Module, Cisco Ready Portal) to acquire renewal data, validate and create accurate support renewal quotes.

　　Provides Cisco order processing support for support and subscriptions renewals using internal systems and Cisco Commerce Workspace Renewals Module (CCW-R).

　　Handles ongoing management of customer base with support renewals administration, Contract Consolidation, Co-Termination, True-ups and other renewal/contract management functions.

　　Maintain knowledge of Cisco support programs, pricing model, communicate them effectively to Sales Reps, customers and apply those to deals.

　　Who You Are (Qualifications)

　　Associate degree/Diploma or equivalent experience

　　2+ years of related Cisco Renewals experience; industry experience preferred

　　Experience in renewals quoting and order processes, CCW-R, Cisco Ready Portal, working with Cisco and Distribution partners.

　　Knowledge and experience with Cisco support services offerings and contract renewal process.

　　High level understanding of Cisco products, software/subscriptions, and support pricing model.

　　Our benefits include:

　　Health Insurance (Medical, Dental, Vision)

　　Basic Life/AD&D

　　Employee Assistance Program

　　Paid Holidays

　　Paid Time Off

　　401(k)

　　FSA/HSA Pre-Tax Benefits

　　Discounts

　　Life/Disability Plans

　　Equal Employment Opportunity

　　CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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　　Fair Chance Ordinance

　　We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .

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　　Posted Date2 days ago(1/23/2024 4:14 PM)

　　Posting Location Remote, US

　　Req # R0033765

　　Category IT

　　CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.