Change Management Resource

　　This role of Change Manager Delivery Lead is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end to end visibility into the health of the deliverables. This role ensures execution and delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. They facilitate sync points across multiple organizations to enable delivery.

　　Position Summary / Job Description:

　　The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella. Candidate will be responsible for end-to-end ITIL change management. In this role the candidate will act as a gateway between engineering teams and application owners by managing a high volume of changes from creation to closure within ITSM Remedy.

　　Key Responsibilities:

　　• Collaborate with other internal/external Bank teams such as Operations, Engineering, and Requestors on core design requirements/standards and impact assessment

　　• Maintain accurate records of requests and communications by utilizing the Bank’s systems of record

　　• Communicate the status and progress to the customer daily via the Bank’s systems of record and respond to requests from customers in a timely manner

　　• Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions

　　• Create, modify, and represent appropriate change records as required prior to implementing or hand-off

　　• Deployment in compliance with architecture standards and policies.

　　• Act as a consultant on a range of technologies where he or she is a subject matter expert.

　　• Follow reference models, blueprints, and playbooks to ensure the design is compliant.

　　Required Skills:

　　• 3-5 years of experience working in Change Management space

　　• Change management experience – ITSM experience preferred

　　• Foundational knowledge of ITIL processes

　　• Leadership: Self-starter, self-directed and shows initiative

　　• Working knowledge of JIRA/Confluence

　　• Experience working in an Agile environment

　　• Microsoft Excel & Power Point experience

　　• Demonstrated ability to reduce process complexities

　　• Organized and detail oriented

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.