General Information

　　Position: CDS Agent - Dutch Speaking

　　Location: Office based in Sandyford, Dublin 18, Ireland

　　Work Hours: Monday - Friday (Flexible 9 am to 6 pm or 8 am to 5 pm)

　　What we doTake ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data

　　Representatives will help Improve sales data quality in the internal Client Relationship Management system.

　　Objectives

　　Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data

　　Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact

　　Our first priority is to ensure critical data within our systems is accurate

　　Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems

　　Our processes are categorised into various workflows

　　Duties and Responsibilities:

　　Review and Approve or deny connections within a review tool based on client Policy

　　Review data provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company

　　Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings

　　Read, understand and make decisions based on policy documents

　　Correspond with internal salespeople regarding any appeals filed

　　Review content, create tasks, follow up on open tickets

　　Provide feedback on trends identified in reviews

　　General data entry related tasks

　　Provide suggestions to improve the process and workflows

　　Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

　　We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

　　Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].

　　Required ExperienceFamiliar with and user of social media productsExcellent work pacing time management skills, able to work independentlyAttention to detail is essential to ensure the quality of work executionAble to work in multiple tools web browser windows at one timeShows initiativeFamiliar with MS office mainly excel for updating progressCandidates should have good search and navigating skillsInterpersonal SkillsSelf starter, can easily adapt to change new content, changing policiesGood problem solving