Guest Service Lead

　　Department: FOH

　　Location: Manhattan Beach, CA

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2904740&source=2904740-CJB-0)

　　In accordance with California law, the expected salary range for this California position is between $20.00 and $22.00 an hour. The actual compensation will be determined based on experience and other factors permitted by law.

　　Supplemental tips: est. $2-$3 an hour

　　Full time: 32-40 hours a week

　　At SusieCakes, we make old-fashioned, sentimental dessert favorites - just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. -Connecting through Celebration- is our purpose and what we strive for every day with our team members, our guests, and our community.

　　Our bakeries are lively and bustling with genuinely friendly people who have the -hospitality gene.- They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

　　Our guest service team leader will be responsible for the overall guest experience when on duty. They will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP.

　　RESPONSIBILITIES:

　　Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product.

　　Communicating to the team-s product offerings, new company initiatives and general updates about the bakery

　　Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations

　　Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures

　　BENEFITS & PERKS:

　　Flexible work schedule

　　Free non-slip shoes (annually!)

　　Birthday month PTO with complimentary cake

　　Company holidays off (Thanksgiving, December 25th-27th, and New Year-s Day)

　　Medical, dental, vision insurance

　　Vacation, 401k, FSA

　　Pet rescue reimbursement and pet insurance

　　Flexible return to work schedule for maternity leave

　　Generous discounts to all our delicious desserts!

　　QUALIFICATIONS:

　　Two years of experience in a customer service environment preferred

　　Previous quick service food handling experience in either the hospitality or food and beverage industry a plus

　　Excellent verbal and written communication skills

　　Ability to adapt to a flexible schedule according to business needs

　　Must have reliable transportation

　　PHYSICAL REQUIREMENTS:

　　Frequent walking, kneeling, bending and reaching overhead

　　Able to stand for extended periods of time

　　Must be able to lift, move and carry up to 50 pounds

　　EDUCATION:

　　Associates or Bachelors degree with a focus in Business or Hospitality preferred

　　High school diploma or GED required

　　LANGUAGE SKILLS:

　　Must be able to speak, read, and write English

　　OTHER:

　　Ability to work flexible hours, including weekends and holidays, as needed

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2904740&source=2904740-CJB-0)