At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're applying our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and solve challenges big and small. Together, we change what's expected of insurance.

　　You'll investigate and maintain property/casualty claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. Will work remotely as a desk adjuster. You will support the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims. Will specialize property catastrophe claims and assigned to work at the desk. You will report to a Property Claims Manager.

　　Compensation Minimum:$55,000 / year

　　Compensation Maximum:$90,000 / year

　　Compensation may vary based on the job level and your geographic work location.

　　Job Level SummaryRequires working experience in own job discipline and broaden capabilities.Continue to build knowledge of the company, processes and customers.Perform a range of assignments related to job discipline.Use prescribed policies in analyzing situations.Receive a moderate level of guidance and direction.Primary AccountabilitiesInvestigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.Identify complex issues and seeks assistance. Handle claims on a good faith basis.Handle both 1st party and 3rd party claims under multiple policies types and numerous endorsements.Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.Respond to customer inquiries, makes appropriate decisions and close file as needed.Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.Provide all parties with claim process and status; answers questions or redirect to other areas.2+ years' experience handling property claims including high-volume claims handling.Schedule requires occasional CAT hours to support claim volume as needed.Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.Offer will be made contingent on the results of applicable background checks.Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.#LI-Remote

　　We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

　　We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

　　We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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