Case Manager Supervisor - MRT day

　　Seattle, WA (http://maps.google.com/maps?q=1618+S+Lane+Street+Seattle+WA+USA+98144) •MRT (Mobile Response Team

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　　Job Type

　　Full-time

　　Description

　　Days Off : Saturday, Sunday

　　Shift: Day

　　Insurance Benefits : Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

　　Other Benefits : Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

　　About DESC:

　　DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

　　As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

　　JOB DEFINITION:

　　The MRT shift supervisor will work in coordination in establishing collaborative and engaging connections with PSH and HtH program staff from Plymouth Housing, Catholic Community Services and DESC. They will also assist in establishing working relationships with Police Precinct, Fire/Medics, DCRs, Emergency Room staff, and Crisis Connections. As part of the team, the shift supervisor will be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine the least restrictive alternatives to ITA.

　　MAJOR DUTIES AND RESPONSIBILITIES :

　　ADMINISTRATIVE RESPONSIBIITES

　　Coordinate day to day schedule, making changes and adjustment due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.

　　Assist the Project Manager in planning, implementation, and coordination of MR services.

　　Conduct performance evaluations of clinical staff on scheduled basis and keep supporting documentation in confidential files.

　　Cooperate and problem solve with community providers, DESC programs, and other relevant entities.

　　Promote and maintain positive relationships with the surrounding neighborhood, help with resolving complaints and provide routine outreach as needed to surrounding neighbors.

　　Coordinate with the different PSH and HtH sites, maintaining good relationship with site leadership teams.

　　Facilitate team meetings in coordination of other shift supervisors and project managers.

　　CLINICAL SUPERVISION & TRAINING RESPONSIBIITES

　　Support and train MRT staff toward improved care standards and practice skills.

　　Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.

　　Help staff build competent case management skills and standard of practice related to clinical documentation and service coordination, focusing on making referrals to LT services.

　　Train staff to complete housing assessments according to CEA requirements.

　　Provide individual supervision and consultation for team members, including facilitating group training and facilitating group supervision and support.

　　Coordinate and participate in psychiatric consultation, clinical supervision, program meetings, and in-service training of CSC program staff; participate in clinical reviews and case conferences.

　　Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.

　　CONTRACTS & COMPLIANCE

　　Assure compliance with all relevant contract and procedure requirements.

　　Maintain familiarity with agency and crisis mental health system policies and procedures and assure adherence to these procedures. Identify need, and advocate for, modification to procedures.

　　Maintain strong knowledge of DESC personnel policies, procedures, and collective bargaining agreement. Assure compliance with same.

　　Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency's clinical accountability policies and procedures, relevant policies and procedures, and local, state, and federal requirements.

　　MAINTAINING EQUIPMENT & PURCHASING

　　Provide building security as needed.

　　Maintain awareness of vehicles assigned to team and ensure maintenance and cleanliness of all vehicles.

　　Work in coordination with Project Coordinator

　　PHYSICAL DEMANDS

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

　　EQUAL OPPORTUNITY EMPLOYER

　　DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, caste, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

　　Requirements

　　MINIMUM QUALIFICATIONS

　　BA degree in any field plus 2 years of experience providing services to adults experiencing severe and persistent mental illness, chronic homelessness and/or substance use/co-occurring disorders, or 3 years of experience providing services to adults experiencing severe and persistent mental illness, chronic homelessness and/or substance use/co-occurring disorders.

　　Active Washington Department of Health credential as an Agency Affiliated Counselor and is willing to learn, engage and attend training regarding substance use disorders. In addition to, attending monthly supervision with a Substance Use Disorder Professional.

　　Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT).

　　Be able to pass a Washington State Criminal background check.

　　Valid Washington state driver’s license and insurable driving record.

　　Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.

　　Knowledge of Harm Reduction strategies.

　　Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.

　　Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.

　　Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own.

　　Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.

　　Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.

　　Possess strong communication and writing skills.

　　Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.

　　Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.

　　Familiar with King County crisis response system and methods of access.

　　Ability to communicate with and supervise staff from diverse backgrounds.

　　Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.

　　Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

　　PREFERRED QUALIFICATIONS

　　Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington, preferred.

　　Licensed Chemical Dependency Professional (CDP) in the state of Washington, preferred.

　　Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates, preferred.

　　Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.

　　Crisis Outreach and/or Crisis Intervention experience preferred.

　　Bilingual in Spanish/English preferred.

　　Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition), preferred.

　　Experience providing supervision and/or program management within the mental health and/or chemical dependency field, preferred.

　　Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

　　Salary Description

　　$86,599.44 - $98,007.12