Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

　　We are currently hiring for a Caregiver Manager to join our new Silverdale Branch!

　　Summary

　　Our Caregiver Managers supervise our team of caregivers and their schedules. This position is a full time, hourly, Mon-Fri opportunity.

　　Duties

　　Provide high quality, professional service to our caregivers and clients

　　Supervise caregiver staff and field calls and questions to best support them in their roles

　　Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.

　　Perform new hire orientation each week for all new caregivers

　　Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client

　　Monitor and adjust schedule as needed to continue to adapt to the needs of both caregivers and clients

　　Requirements

　　At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry

　　Ability to provide examples of proven excellent customer service skills with references to confirm

　　Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)

　　Ability to work well with others; experience with team collaboration and problem solving

　　1+ year of supervisory experience strongly preferred

　　Experience with scheduling software and/or POC software strongly preferred

　　Benefits & Perks

　　Medical, dental, vision and prescription insurance options

　　3 weeks of Paid Time Off

　　401k

　　Health Savings Account

　　Work computer and phone system

　　Employee Assistance Program

　　Leadership Development Program and career growth opportunities

　　FRHC is an equal opportunity employer.