GENERAL SUMMARY:

　　Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts. Timely and accurate patient care information processed (calls, fax, mail and errands).

　　ESSENTIAL DUTIES:

　　Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.

　　Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate. Keep accurate recording of notices given in EPIC. Maintain appropriate Work Q.

　　Responsible to facilitate and document information electronically sent to Livanta.

　　Performs receptionist duties ie phone messages, clerical support.

　　May maintain inventory and order department supplies from Peoplesoft.

　　Other duties as assigned.

　　STANDARD REQUIREMENTS:

　　Supports the Mission, Value and Vision of Corewell Health. Demonstrates personal commitment through active involvement in the performance improvement process.

　　Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

　　Supports and adheres to all Corewell Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

　　Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

　　Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

　　Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

　　Completes all required compliance standards that may be department specific and/or identified by the organization.

　　Maintains current licensure, registration and/or certification, as applicable, at all times.

　　STANDARD QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

　　A. Education / Training:

　　· High School diploma (or GED)

　　B. Work Experience:

　　· None required

　　C. Certification, Licensure, Registration:

　　· None required

　　D. Other Qualifications:

　　· Good communication and organizational skills, knowledge of procedures for communication with the general public, Extended Care Facilities, home health agencies and other community agencies. Equipment safety checks. Knowledge of medical terminology. Typing, copying and filing skills. Knowledge of Microsoft Office Products with special emphasis on Excel, One Chart and facsimile machines. Type a minimum of 40 WPM accurately.

　　Primary Location

　　SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn

　　Department Name

　　Care Management - Dearborn

　　Employment Type

　　Full time

　　Shift

　　Day (United States of America)

　　Weekly Scheduled Hours

　　40

　　Hours of Work

　　8:00 a.m. to 4:30 p.m.

　　Days Worked

　　Monday - Friday

　　Weekend Frequency

　　N/A

　　CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

　　Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

　　Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

　　An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

　　You may request assistance in completing the application process by calling 616.486.7447.

　　People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.