Overview

　　Position Summary Details

　　This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

　　Essential Functions

　　Conducts quality improvement inspections within assigned areas of responsibility

　　Ensures quality and satisfaction levels are meeting and/or exceeding expectations

　　Assures the highest quality of customer satisfaction

　　Assists with Training and Development

　　Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

　　Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

　　Leads and participates in a team to ensure the successful completion of assigned tasks

　　Responsible for the running and leadership of the shift in the absence of the Supervisor

　　When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

　　Assists the Supervisor and Shift Manager in the direction and supervision of field employees

　　While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

　　Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

　　Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

　　Responsibilities

　　Provides leadership and direction to team members

　　Provides open communication between field employees and management

　　Provides positive coaching to team members

　　Assists with the training of housekeeping staff and schedules work assignments

　　Assists with making daily and weekly work schedules

　　Oversees and performs cleaning operations in assigned building

　　Takes care of keys and access cards for the property

　　Reports damaged, broken and out of work features/items

　　Makes sure premises are secured at all times

　　Oversees and performs additional service requests (tag job) in assigned building

　　Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

　　Coordinates scheduling of cleaning crew.

　　Oversees quality of jobs and confirms completion with Area Manager.

　　Provides training to all new hires assigned to the building

　　Attends and participates in all meeting and training sessions involving assigned property and crew.

　　Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

　　Checks supplies, equipment, and chemicals weekly.

　　Completes order forms completely and accurately.

　　Coordinates equipment usage and inventories.

　　Performs all tasks and duties required of your team

　　Miscellaneous duties as assigned

　　Qualifications

　　Must be 18 years of age or older.

　　Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

　　Preferred Qualifications:

　　Customer Service Experience

　　1 yr of similar work experience

　　REQNUMBER: 76540

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.