Description

　　Service Center Agent

　　One of our clients at Robert Half is currently looking for Service Center Agent. The role of the Service Center Agent will guide our stores to fix the problem or dispatch a work order to the right external Suppliers. The Service Center Agent will work closely with the local maintenance TSM’s, technicians and vendors. The person who will take this position shall be open-minded, enthusiastic self-taught and ready to provide technical support to the stores and vendors to operate efficient on our maintenance tools in ServiceNow.

　　Your tasks/responsibilities:

　　• Create service work orders for our site’s maintenance issues.

　　• Be able to handle a high-volume amount of inbound phone calls from store personnel on maintenance needs that need repaired.

　　• Enter into the database the service request that is needed with full and accurate detailed information.

　　• Troubleshooting and advice to the reported technical/functional issues

　　• Provide status updates to Store Personnel and Field Support as requested for all open incidents.

　　• Accurately update work orders, re-assign work orders as needed.

　　• Outbound phone calls to dispatch our technicians and vendors as well as acquiring updates and ETA’s on work orders.

　　• Active communication to all parties involved (Store management, service companies, maintenance engineers, technicians, etc.) for effective problem resolution

　　•

　　Requirements/skills:

　　• High School Degree or GED required

　　• Quick learner, ambitious and well organized/structured

　　• Enjoy working with complex business processes

　　• Familiarity with Help Desk functions, processes and procedures, and quality of service measurement, including problem tracking

　　• Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus.

　　• Experience from store operation, service management or technical support is an advantage

　　• Ability to understand customer demands and come up with solutions to their problems

　　• High service orientation and willing to help when needed at the ‘front line’

　　• Good teamwork skills

　　Requirements

　　Requirements/skills:

　　• High School Degree or GED required

　　• Quick learner, ambitious and well organized/structured

　　• Enjoy working with complex business processes

　　• Familiarity with Help Desk functions, processes and procedures, and quality of service measurement, including problem tracking

　　• Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus.

　　• Experience from store operation, service management or technical support is an advantage

　　• Ability to understand customer demands and come up with solutions to their problems

　　• High service orientation and willing to help when needed at the ‘front line’

　　• Good teamwork skills

　　Call Center, Call Center Customer Service, Work Orders, Maintenance Requests, Basic Troubleshooting

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .