​​​​​​UR Medicine Finger Lakes Health is seeking a Call Center Operator to join us team on a per diem basis. Previous call center experience is not required but is preferred. Seeking energetic candidates with the passion to serve their own community. Seeking candidates that thrive in a fast-paced environment.

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　　POSITION SUMMARY:

　　Under the supervision of the Director of Security, operate a Meridian I Telephone System console, performs duties with a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.

　　QUALIFICATIONS:

　　EDUCATION:

　　Minimum:

　　High School Education

　　Preferred:

　　Business or Office assistant degree

　　LICENSE:

　　PROFESSIONAL CERTIFICATIONS:

　　WORK EXPERIENCE:

　　Preferred:

　　Experience as a switchboard operator

　　SKILLS:

　　Minimum:

　　Requires a sensitive and reassuring approach to patients.

　　Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.

　　The ability to perform multiple functions during stressful/busy periods in a calm and professional manner.

　　Demonstrated ability to enhance the spirit of teamwork through effective role modeling.

　　Excellent interpersonal skills

　　Preferred :

　　Experience dealing with patients and/or emergency situations

　　Salary Range: $15.38-$16.66