Current Living Spaces Employees: Please apply via your internal Workday Account.

　　At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corporate office in La Mirada, to our Distribution Centers, Manufacturing, Guest Services, Transportation, to any of our retail stores in the United States, you'll find Team Members who have started and grown their careers at Living Spaces. We are a company driven by our core values of humility & respect, passion, innovation, speed & simplicity, fanatic discipline, social responsibility, coupled with the desire to provide our guests with the best possible experience they can have while furnishing their space.

　　We continuously strive to find dedicated, innovative, driven, enterprising Team Members to help drive our corporate vision - to be the best furniture retailer in the country. If you possess these skills, we invite you to join the journey at Living Spaces.

　　Position Summary

　　The Manager, Guest Services will be responsible for leading one of our Guest Services teams and ensuring the needs of our guests and our internal team members are met. This person will plan and implement the team's day-to-day strategies as well as own the hiring and retention strategies for their team. As part of the Guest Services leadership team, this person will also play a role in defining department-wide strategies and supporting the broader Guest Services team.

　　Position Description

　　Essential Duties and Responsibilities include the following. Other duties may be assigned.

　　Serve as a "Guest Advocate," collaborating with internal and external partners to understand trends and develop/execute continuous improvements

　　Streamline processes to eliminate unnecessary or inefficient work while maintaining high quality service

　　Partner cross-functionally to better support team and guests

　　Support team in handling internal and external inquiries. Provide Tier 2 support, taking ownership of highly escalated guests resolving any issues

　　Regularly review guest interactions and team KPIs. Identify knowledge or process gaps and develop/execute strategy to address

　　Ensure daily work is successfully completed; proactively intervene if work is at risk

　　Communicate status, trends, insights, and strategies to leadership and cross-functional partners

　　Recruit, coach, mentor, and develop team members within the team

　　Model the Living Spaces culture

　　Participate in ongoing trainings. Limited travel may be involved

　　Consistently meet/exceed key metrics

　　Qualifications

　　Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business management, hospitality management or related field preferred. Minimum two years supervisory experience with at least five years in a fast paced customer service or call center environment. Experience leading a customer-focused team within a fast-paced growing, consumer/retail company. Equivalent combination of education and experience will be considered.

　　Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.

　　Supervisory Responsibilities: This position will manage a total team of 15-25 agents or supervisors. Develop and execute the company's business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have accurate view of the market and the company's future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.

　　Position Hiring Range

　　The hiring pay range provides a guide for what we would reasonably pay for the position. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

　　$72,150.00 - $96,200.00

　　Retail, Guest Services, and Distribution Center Team Members are eligible to receive a team bonus based on meeting specific monthly goals and KPI's. Bonus amounts are based on the level of achievement and the total hours worked during the bonus eligible month.

　　Benefits Include:

　　MedicalDentalVision401(k) (full and part time eligible)VacationSick TimeFlex Spending AccountEmployee Assistance Program

　　For more details, please visit our website at: Careers (livingspaces.com)

　　Equal Opportunity Employer

　　It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

　　E-Verify

　　Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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