This Position is for a Call Center Associate with a  work location in Oxford, MS.

　　Job Description:

　　Looking to for Customer Care Representatives that will be the liaison between mortgage company partners and their current customers. The successful candidate will accept ownership for effectively fielding questions, solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

　　Hiring for the shift: 10am - 7pm M-F.

　　Job Qualifications:

　　Bachelor's degree preferred, high school diploma or equivalent is acceptable

　　2+ Years previous experience in a customer support role preferred but not required

　　Track record of over-achieving quotas while completing tasks within guidelines

　　Strong phone and verbal communication skills along with active listening

　　Strong MS Office skill/computer literacy and typing ability of 35wpm

　　Customer focus and adaptability to different personality types

　　Ability to multi-task, set priorities and manage time effectively

　　Advances problem-solving skills while remaining flexible when adapting to change

　　Ability to be comfortable sitting for long periods of time while wearing a headset most of a work shift

　　EOE AA M/F/Veteran/Disability:â

　　Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Maintains a Drug-Free Workplace.