This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12802474POSITION SUMMARY

　　Customer Care Representative must be positive, able to work in afast-paced call center environment, problem-solve, and enthusiasticabout assisting customers in various capacities. Care Representativeswill be expected to quickly identify issues and formulate solutions toachieve satisfaction while also generating sale leads. Responsibilitiesinclude actively listen and communicate with customers, answeringquestions and concerns via phone call or email, building and maintainingrelationships with new and existing customers, and promoting the bankimage in the local community. Professional appearance is required.

　　ESSENTIAL FUNCTIONS

　　Must provide all customers and non-customers with excellent customerservice, including answering all forms of communication in aprofessional, positive, and welcoming demeanor.

　　Must be able to respond knowledgeably to questions about all productsand services offered by the bank.

　　Develops and maintains relationships with all customers and bankassociates.

　　Addressing customers\' questions and concerns via email or over thephone, including unauthorized disputes, issue stop payments, basicaccount and debit card maintenance fixing errors as required, orderchecks, accept loan payments, assist in identifying transactions andbalancing of customer accounts, and offer support with On-line bankingservices.

　　Serve as a liaison between customer and bank operations, including abasic understanding of all bank department responsibilities toadequately relay customer questions and concerns to proper bankoperation department(s) when needed.

　　Have a working knowledge of current government rules and regulations, aswell as all internal controls and procedures

　　Attend Daily Huddles, leading as assigned, and Hoopla events.

　　Manages work through the utilization of the Quarterly Job Progress Plan.

　　Utilize the Simple Sales Process, including role play, completing WeeklyChecklist, and including names on Cross Sales Sheets.

　　Represent the bank well in the community and on Social Media

　　Performs other duties and projects as assigned