Job Description:

　　Job Description

　　We are seeking a Business Technical Analyst to maintain and deliver in-restaurant and digital payment support for McDonald’s USA. The ideal candidate can encourage multi-functional teams and vendors to deliver outstanding payment experiences that customers love. You’ll manage key payment performance indicators and quickly provide remediation when needed.

　　Responsibilities:

　　Assist in creation of Mobile and In-restaurant payment support strategy.

　　Partner with Vendor Management and payment device providers to ensure a consistent supply of working devices for McDonald’s US restaurants.

　　Ensure all US payment devices are kept up to date with the latest software releases and follows all PCI and regulatory standards.

　　Collaborate with Payment Providers, Global Technology, Global Treasury and Vendors to enhance payment experiences in the McDonald’s Mobile App.

　　Run L4 support queues for payments.

　　Evaluate and improve day to day support processes for both in-store and digital payments. Drive process improvements where needed.

　　Collaborate with owner/operators to test and improve new payments technology.

　　Assist in creating and owning supporting documentations for the US Payments technology products.

　　Key Proficiencies include:

　　Passionate, customer-focused looking for new solutions for the business, who truly enjoys working with a team to deliver great payment experiences.

　　Expertise product planning, including product definition, feature prioritization and process improvement.

　　Ability to influence multi-functional partners in collectively aligning and completing product vision.

　　Authority in accessing and presenting data to drive payments decisions.

　　Assist in finding product solutions that customers love, in a business that has complex operational and service delivery considerations.

　　Passion for McDonald’s customers and owner/operators and ability to ensure customer needs are met with a compelling experience that makes financial sense for owner/operators.

　　Good sense of curiosity with genuine desire to learn and think with agility - identifying patterns/trends and applying them in new and unfamiliar situations.

　　Confident working in a fast paced environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs.

　　Qualifications:

　　Bachelor’s degree or equivalent work experience

　　2+ years in a technology role

　　Experience at a consumer / retail company preferred

　　Additional Information:

　　All your information will be kept confidential according to EEO guidelines.

　　Requsition ID: REF6119J_743999962418271