Responsible for operating the business system and deliver user support in the assigned organization.

　　Responsible for maintaining business systems, preparing reports and analysis for assigned accounts/tasks.

　　Ensure consistent and ongoing business system usage.

　　Provide user assistance as required and coordinate the local user community.

　　Deliver local user training as needed.

　　Coordinate the creation and maintenance of user accounts in the system.

　　Monitor and ensure authorization of system account requests.

　　Police and correct system errors and remove obsolete and duplicate items.

　　Track and ensure a response to all system feedback, Help requests, bugs, and idea submissions.

　　Maintain an organized archiving/e-filing system of corporate documents.

　　Handling sensitive information in a confidential manner.

　　Contribute to quality customer service.

　　Ticketing.

　　Dispute Resolutions and correction.

　　Monthly Reports.

　　As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.