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Call Taker (Customer Service Rep) - 5382
Call Taker (Customer Service Rep) - 5382-March 2024
Kenosha
Mar 29, 2026
About Call Taker (Customer Service Rep) - 5382

  JOB REQUIREMENTS: Daytime Call Taker (Customer Service Rep) - 5382DESCRIPTION/RESPONSIBILITIES: Overview Responsibilities * Answer,screen, and direct calls for entire company * Distinguish the need foremergency transportation * Pre-arrange transport for facilities whiledetermining the level of care needed for the patients * Arrangespecialty and critical care transportation * Provide information andassistance for customer service inquires as needed * Communicate withmultiple departments and EMS personal * Provide supportive informationto customers to assist them in arranging appropriate transport *Develop effective solutions for customer service issues * Direct callsto Flight desk as appropriate * Other duties as assigned SuperiorAir-Ground Ambulance Service of Wisconsin, Inc. is committed toattracting and retaining the best talent. We are an AffirmativeAction/Equal Opportunity Employer. Qualified applicants of allbackgrounds are encouraged to apply. M/F/V/D Equal OpportunityEmployer-minorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity ***** OTHEREXPERIENCE AND QUALIFICATIONS: Qualifications * Pleasant, professionalphone manner * Detail oriented * Typing skills of 30 wpm or better *Ability to excel in high-stress environment * Adapt to frequentlychanging policies * Ability to learn policies and procedures forfacilities and recognizing when to apply them. * Medical background aplus * EMD certification will be required within 1 year of employment***** APPLICATION INSTRUCTIONS: Other: Applicants ONLY to apply viaURL link provided! Apply Online:https://ars2.equest.com/?response_id=8c0db1651ec3224bbe06dda565377976

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