CO Salary Range: USD 63,150.00 - 90,000.00 per year

　　Department Summary

　　DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

　　Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

　　We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

　　Opportunity is here. We are DISH

　　Job Duties and Responsibilities

　　DISH is seeking a dynamic and analytical professional to join our team as a Business Operations Analyst. As a crucial member of the Workforce Management Team within the Customer Experience Organization (CXO), you will play a pivotal role in ensuring the seamless and efficient operation of our contact center capacity. At DISH, we are committed to delivering an unparalleled customer experience, and your expertise will directly contribute to maintaining consistent wait time experiences for our customers, regardless of the time or channel of their contact.

　　Key Responsibilities:

　　Be the WFM subject matter expert on your assigned line of businessPartner with the forecasting and capacity planning team to ensure all factors impacting demand and supply are accounted for in the forecasting and capacity plansLead WFM review meetings with management and executives discussing historical and future resultsUnderstand big-picture strategy across assigned line of business and make strategic capacity planning recommendations accordinglyWork closely with other teams including finance, data reporting, and customer strategy teams to understand changes in business operations and incorporate them in the forecast and plan mid-term capacity accordinglyPartner with key stakeholders on cost-saving strategies for capacity planning and staff diversificationStrong business acumen and up-to-date with current industry trendsOpenness to new ways of thinking and acquiring new skills to retain a competitive advantageHas working knowledge of Calabrio, Aspect, NICE, or any other workforce management softwareSkills, Experience and Requirements

　　Education and/or Experience:

　　Bachelor's degree and/or 2+ years of relevant analytics experienceSkills and Qualifications:

　　Demonstrated skills in one or more of the following areas: data analysis/visualization, forecasting, statistical modeling, SQL, and PythonAbility to assist in framing unstructured business problems with strategic, operational, and financial elements into executable strategic analyses; with minimal manager assistanceExecutive-level communication skills, including the ability to present analytics results and insights in a highly polished, succinct form with minimal manager assistanceDesire for a high level of responsibility and ownership and ability to work with minimal supervision; flexible, self-starter, comfortable working in a rapidly changing environment; results-oriented mentality with a focus on efficiency, accuracy, and qualitySharp attention to detail; high personal standards for quality and thoroughness; ability to deliver results on projects with demanding deadlines as well as establish personal deadlines and prioritization of work with autonomy; capacity to influence and persuade to drive business results at peer/manager levelSalary Range

　　Compensation: $63,150.00/Year - $90,000.00/Year

　　Compensation and Benefits

　　We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

　　The base pay range shown is a guideline. Individual total

　　compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

　　This will be posted for a minimum of 3 days or until the position is filled.