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Business Control Manager - City National Trust & Estates & RBC Delaware Trust
Business Control Manager - City National Trust & Estates & RBC Delaware Trust-April 2024
Wilmington
Apr 2, 2026
About Business Control Manager - City National Trust & Estates & RBC Delaware Trust

  BUSINESS CONTROL MANAGER - CITY NATIONAL TRUST & ESTATES & RBC DELAWARE TRUST

  WHAT IS THE OPPORTUNITY?

  This position is responsible for the development and recommendations of risk metrics for City National Trust & Estates & RBC Delaware Trust. Develop and use established metrics to build appropriate testing to measure and report results. Execute risk assessments for broker dealer, registered investment advisory, trust department and private banking activities. This includes both non-deposit and insured deposit activities and multiple regulatory agency requirements including State of Delaware, OCC, SEC and FINRA requirements. Serve as a risk resource to support the LOB's and 2nd line support functions including but not limited to, Operational Risk, Business Continuity, IT Risk, Vendor Risk, Corp. Security, Compliance, Internal Audit, etc. Responsible for the ongoing development and expansion of the risk assessment and testing programs to ensure key risks are captured, measured and tested accordingly. Assist in the preparation of materials and presentations to1st LOB executives detailing results of their unit's risk results.

  Office of the President Division

  Working within the Office of the President division, you will be part of the team that provides strategic support and guidance to City National's commercial lines of business with a strong focus on integrated and streamlined risk and compliance programs.

  What you will do

  Work collaboratively within the first LOB’s and with second line of defense teams to coordinate risk management and testing activities.

  Act as subject matter expert for the activities performed in the division and their associated risk exposures.

  Execute risk assessment programs (e.g. Risk Control Self Assessments, Business Impact Assessments, Vendor Risk Assessments, New Applications) to identify and quantify the risks and their associated controls in the division.

  Establish processes to test and report on the performance of risk mitigating controls (e.g. if policies and procedures are being followed, if sign off limits are being exceeded etc.)

  Provide recommendations to remediate risk exceptions and assist with the implementation of remediation plans.

  Coordinate the completion of risk mitigating actions and providing status updates of open/closed issues to senior management and second line risk management functions.

  Develop trend analysis of testing results to help identify key processes, policies and/or practices to ensure corrective action is taken.

  Ensure appropriate colleagues in the division are trained on the applicable risk management practices, reporting, etc.

  Define and report performance metrics and Key Risk Indicators to monitor high risks to the business unit.

  Interface with Internal Audit and Regulators as necessary to help support Banking and Wealth Management activities.

  All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

  Must-Have*

  Bachelor's Degree or equivalent experience

  Minimum 7 years managing projects

  Minimum 7 years within or related to financial services

  Skills and Knowledge

  MBA, JD, or other advanced degree (e.g., JD, MBA, Masters, etc.) preferred

  7 years of experience managing projects

  7 years in a role requiring complex problem solving

  Strong interpersonal and influencing skills – and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources

  Strong emerging end-to-end generalist problem solving skills, e.g.,

  Defining and deconstructing problems

  Prioritizing issues and analysis

  Structuring and building quantitative and qualitative/conceptual analyses

  Knowledge in Financial Services, Project Management

  Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.

  Proficiency with MS Excel and PowerPoint

  Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.

  Diverse problem solving experience

  An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams

  Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional

  Operate well under stress, even faced with tight timelines for ambitious deliverables Significant experience in driving operational change with front line to senior leadership personnel

  Excellent relationship and stakeholder management skills

  Be able to handle uncertainty well, and are able to simplify complexity

  Compensation

  Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

  *To be considered for this position you must meet at least these basic qualifications

  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  Benefits and Perks

  At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

  INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

  City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

  ABOUT CITY NATIONAL

  We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

  #LI-MA

  #CA-MA

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