Description

　　Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As an Account Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

　　Key job responsibilities

　　Support last-mile delivery partners across Germany, Netherlands and Austria to meet compliance requirements and prepare routes

　　Hold regular meetings with partners

　　Resolve partner pain points

　　Use data to understand partner performance and support improvements

　　A day in the life

　　You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

　　This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

　　About the team

　　Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

　　There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/6 shifts in most of our locations.

　　Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

　　We are open to hiring candidates to work out of one of the following locations:

　　Sindelfingen, ST, DEU

　　Basic Qualifications

　　A degree

　　Relevant experience in account management in a fast-paced environment

　　Advanced proficiency in verbal and written German and English.

　　Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

　　Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues

　　Preferred Qualifications

　　Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

　　Experience in logistics, transportation, supply chain or distribution

　　Experience of communicating with a wide range of stakeholders, including your peers and leadership

　　A bachelor’s, master’s or advanced degree in business management, economics, law, engineering or supply chain and logistics

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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