Description

　　The North American Customer Fulfillment (NACF) team is seeking a Senior Business Analyst to deliver strategically-important cross-functional projects across the United States Non-Sortable (USNS) business unit. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior leaders and key stakeholders on status, changes, risk, and entitlement. Cross-functional coordination and executive presence are critical.

　　The ideal candidate will be a self-starter who is comfortable working with large complex datasets, possesses strong analytical skills, and is an effective communicator. In this role, you will support the operations team by establishing new data sources and metrics, developing analytical insights through reporting, and understanding existing challenges with data and how they can be presented differently to influence change to deliver against key business goals. This role works closely with operations and business intelligence teams. As this position involves regular interaction both technical and non-technical leaders from the peer to VP level, you need to be comfortable communicating at all levels whilst working with various cross functional teams.

　　Role can sit out of any non-sort FC in the US.

　　Key job responsibilities

　　• Develop metrics, data sources, and promote data accuracy within operational reporting.

　　• Partner closely with Business Intelligence teams to update logic, spot errors, and create user-friendly formats of routine reports.

　　• Understand operations and how data can improve our service to customers.

　　• Support the S&OP, Network Design, and Network Performance verticals within operations to automate manual efforts, address data gaps, and enhance stakeholder data consumption.

　　• Build and own a roadmap of Ops analytics projects coordinating prioritization and resources with internal and external project owners.

　　• Travel 10% each quarter at max.

　　A day in the life

　　“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”

　　“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

　　Medical, Dental, and Vision Coverage

　　Maternity and Parental Leave Options

　　Paid Time Off (PTO)

　　401(k) Plan”

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Atlanta, GA, USA | Austin, TX, USA | Bellevue, WA, USA | Chicago, IL, USA | Houston, TX, USA | Nashville, TN, USA | New York City, NY, USA | Phoenix, AZ, USA | San Diego, CA, USA

　　Basic Qualifications

　　Bachelor's degree

　　Experience with SQL

　　3+ years experience in business analytics

　　Experience defining requirements and using data and metrics to draw business insights

　　Strong proficiency generating data insights utilizing data visualization tools such as Tableau, Quicksight, PowerBI, etc.

　　Preferred Qualifications

　　MBAAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.