Kforce has a client that is seeking a Business Analyst II in San Diego, CA.Overview:The Analyst will primarily be responsible for managing the daily operations and payment applications for the Deal Desk PrePayment program under the Mailchimp product line. The Analyst will apply payments to user accounts in the homegrown billing system, MCAdmin, and work closely with accounting teams to ensure these are appropriately billed and categorized for reconciliation. The Analyst will provide reporting to ensure SLAs are met and optimize prepayments process for efficiency and customer satisfaction. In addition to the Deal Desk program, the analyst will develop, support, and maintain key operating metrics that provide trends for management and payments analysis for US and Global business units.Key Tasks:

　　Work with treasury to monitor incoming physical checks for prepayments and provide insight on potential deposits

　　Provide guidance to various teams on payment methods and prepay procedures

　　Monitor bank accounts on a regular cadence (daily, every other day) for incoming payments

　　Manually apply payments to customer accounts and ensure they are individually entitled

　　Enter data for manually processed payments into reporting documents

　　Monitor channels with partner teams for questions

　　Provide analysis to support business partnerships with the business units and corporate operation centers of excellence globally

　　Provide support to business units to help create less friction for the customer during the purchase experience

　　Obtain data for dashboards from various systems and platforms

　　Develop and maintain self-serve operating metrics and dashboards to provide easy access to data with detailed trend analysis

　　Leverage data to provide insights

　　Drive key metrics and analytics that will allow Q2C to clearly understand outcomes achieved related to ROI - and provide insightful analysis and recommendations to optimize payments related endeavors

　　BA/BS degree is a must

　　Strong communication skills, both verbal and written

　　Excellent analytical and problem-solving skills, with attention to detail and high degree of accuracy

　　Ability to quickly learn complex business processes and understand the underlying transactional systems

　　Exceptional interpersonal skill with proven ability to build strong relationships with business partners and self-motivated

　　Proactive, seeks out and capitalizes on opportunities for change that enhance the business

　　Ambitious and results-driven, proven ability to deliver results, achieve commitments, prioritize, and delegate effectively, while exceeding expectations

　　Take ownership and be accountable in the role

　　Finance background is a huge plus

　　Experience preferred but not limited to the following: Payments Processing; Qlik Sense; SQL; Smartsheet; Excel; Accounts Receivable

　　Interview Process:

　　1st round - 45-60 min

　　2nd round - 30 minutes

　　Location: Must local to SGD

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:59.06Maximum Compensation:69.06