R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

　　Position Summary:

　　The BA role spans the entire lifecycle of the DTO initiative, from governance selection and design to go-live and transitioning to operations. At each step, the BA is responsible for managing stakeholders to progress the initiative

　　Skills/Qualifications

　　Bachelor's/Graduation/Equivalent

　　Experience with US Healthcare business domain (desired)

　　Experience in process design and as-is/to-be business processes documentation

　　Good to have some knowledge of RPA/Automations from BA or Users perspective

　　Hands on working with MS-Office applications including MS-Visio

　　Has the analytical skills required to analysis and process large data sets

　　Experience in project management

　　Experience in Agile/Scrum

　　Good troubleshooting skills

　　Working knowledge of MS Excel, SQL, RPA tools

　　Excellent communication skills both written and verbally

　　Primary Responsibilities:

　　Understand, evaluate, and implement continuous improvement initiatives to increase the bot throughput.

　　Plan and execute click-level process shadowing and documentation of DTO initiatives for automation development

　　Conducting due diligence of business processes landscape by analyzing the as-is state and designing a to-be state of the solution

　　Perform requirement gathering, PDD/SDD/UC documentation, user story creation, effort estimations, cost benefit analysis, UAT for multiple automation projects using the Robotics Process Automation (RPA) tool

　　Liaison with and assist Tech teams, R1 Operations teams, R1 Business Analysts, and R1 leadership on daily development/improvement calls

　　Answer queries from developers on use cases; capture additional process expectations/ negative process paths as needed

　　Assist/ work with operators and tech teams on all testing phases: Unit, System Integration, and User Acceptance Testing (UAT)

　　Perform/ guide Digital Workforce Analyst (Bot Controller) on account sampling and qualitative and quantitative analysis to improve bot performance, synthesize and present insights and recommendations from data reviewed

　　Conduct ad-hoc analysis or market scan analysis as needed

　　Lead/participate in all scrum events

　　High level of collaboration with PO to maintain N+2 backlog

　　Operating Systems/Applications

　　Automation Anywhere/UiPath

　　Low/Mid/High-Fidelity prototyping tools like wireframe, etc.

　　Jira

　　Confluence

　　ServiceNow

　　Tableau

　　MS-Office Suite Applications

　　SQL Server

　　Customer

　　Regular connect with operations for new opportunity identification

　　Regular leadership and stakeholder reporting/review on performance and progress

　　Collaboration with stakeholders to create metrics for new workflows to gauge the performance

　　Establish escalation matrix with stakeholders

　　Evaluate and prioritize different automation opportunities based on impact and value

　　Functional Skills

　　Ability to spot automation opportunity in existing processes

　　Ability to document solution effectively for future consumption

　　Able to manage competing tasks concurrently

　　Process and detailed oriented

　　Problem solving skills

　　Excellent communication skills verbal and non-verbal

　　Effective time management

　　Technical Skills

　　Excellent Knowledge of Automation Anywhere (Certification is desirable)

　　Working knowledge of Scrum/Kanban framework

　　Excel/VBA

　　SQL/Database

　　Basic to advance knowledge of APIs’

　　Working knowledge of prototyping tools like wireframe.

　　Work Conditions:

　　Ready to adjust/manage shifts based on business needs

　　Ready to work from any location

　　Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

　　Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

　　Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

　　R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

　　Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.

　　Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”