Job Requisition ID #

　　23WD74304

　　Position Overview

　　As a Business Analyst in Global Customer Operations, you will play a crucial role in analyzing business operations, identifying opportunities for improvement, and proposing effective solutions. You will work closely with GCO leadership to understand specific data needs, gather requirements, and translate them into actionable insights. Your analytical skills and business acumen will be instrumental in driving GCO's growth and success. The Business Analyst will sit on the Mission Control Team, reporting to Marco Salici.

　　Responsibilities

　　Perform routine data mining of GCO data to identify trends and patterns. Provide insights to key stakeholders within Autodesk on what is driving customer effort and contact volumeCollaborate with cross-functional teams to introduce enhancements or capability to eliminate the need to require help either through self-service or human helpIdentify gaps, inefficiencies, and potential risks in current processes and propose solutionsPerform data analysis and interpretation to support decision-making processesDevelop and maintain detailed documentation, including process flows, use cases, and user storiesConduct user acceptance testing when requiredMonitor and evaluate implemented changes to measure their effectiveness and identify areas for further improvementPrepare data visually for presentation purposesProven efforts to achieve Self-help goal on reducing contacts per 1K SubscribersProvides valuable insights through data mining to assist in making informed decisionsProactively makes recommendations for operational or process improvementsAbility to deliver impromptu data analysis requests while prioritizing routine deliverables

　　Minimum Qualifications

　　Proven experience as a Business Analyst or similar role Strong analytical and problem-solving skills with a keen attention to detailProficiency in data analysis and interpretation using tools such as Excel, SQL, Power BI, SFDC Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levelsSolid understanding of business processes and Autodesk systems Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines

　　The Ideal Candidate

　　You are a motivated and results-driven individual with a passion for business analysisYou are inquisitive and determined to understand the root causes of what data is telling usYou are comfortable working autonomously, and you can be flexible working in a global environment which may require meetings to accommodate alternative time zones

　　#LI-SV2

　　Learn More

　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Salary transparency

　　Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

　　Are you an existing contractor or consultant with Autodesk?

　　Please search for open jobs and apply internally (not on this external site).