Title Branch Team Member Description Summary: The Branch Team Member plays a crucial role in supporting our purpose of creating lasting value for those we serve by performing a collection of tasks to support the branch location and serve as a resource for our customers. This position may serve one or a combination of the following functions for the branch location; counter support, delivery services, and a variety of warehouse duties. Regardless of the function being performed, this individual always displays excellent customer service skills and a commitment to quality and efficiency. This individual promotes our culture, our 5 P's and our purpose to create lasting value for those we serve. Key Responsibilities & Essential Functions: Service a diversity of customers by providing projects or information on products or services Estimate date of delivery to customer, based on knowledge of own vendor's production and delivery schedule Communicate effectively with department leads and branches on all job related issues Provide project demonstrations to qualified customers on request May be responsible for customer courtesy items Build and maintain customer relationships Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained Promote profitability and sales growth initiatives Load and unload the vehicle in a safe and efficient manner Adhere to all company safety policies and initiatives Support team members by participating in team lifts Deliver products to local customers Maintain compliance with all Department of Transportation requirements Maintain vehicle, counter area, displays and warehouse dock cleanliness and order Maintain Will-Call orders, which may include calling customers, canceling old orders, etc. Picks customer orders using an RF scanner, wire cutting equipment, motorized cart and/or fork lift Pick, prepare, ship or receive orders in an efficient and accurate manner Cross-train in all departments of warehouse Facilitate the returns process Perform cycle counts, maintain inventory integrity and location accuracy Participate in warehouse process improvements Provide coverage in areas of the warehouse in which staffing is low and work level is high Critical Success Factors: Ability to learn, grow, and adapt to change Execute duties with the highest regard for safety, continuous improvement, and cost reduction Strong customer focus orientation Ability build strong relationships with customers, vendors and suppliers Ability to work collaboratively with all areas in the branch Self motivated with strong problem solving ability Willingness to give and receive constructive feedback Excellent communication and interpersonal skills Ability to analyze workload and establish priorities with time sensitive deadlines Ability to analyze, identify & then follow up to resolve discrepancies Ability to develop rapport with customers and peers Ability to effectively and safely navigate a motorized cart and fork lift Exhibits a strong work ethic and a positive attitude Detail orientated Dependable Job Requirements/Specifications: High School Diploma or GED required Previous distribution experience preferred Previous customer service experience preferred Ability to lift 100 lbs Able to meet and maintain qualifications required by DOT Demonstrated computer skills Able to work with Excel documents Class B CDL preferred; in some locations it is required Knowledge of Eclipse preferred Knowledge of handheld RF scanner is a plus Ability to operate lift truck equipment Work Environment & Physical Demands: Consistent: more than 2/3s of the time Standing Walking Lifting Working with hands Working with fingers Work indoors Frequent: from 1/3 to 2/3s of the time Carrying Pushing Bending @ the waist Twisting upper body Reaching Vision acuity-near Vision acuity-far Depth perception Field of vision Vision adjustment Color vision Team lifting Works with others Cold Heat Temperature changes High places Me hanical hazards Some: less than 1/3 of the time Sitting Climbing Balancing Kneeling Crouching Talking Hearing Works alone Non-Standard Shift work Extended day Humid Noise Occasional: less than 1 time per week Crawling Driving Wet Vibration Confined area Work outdoors Electrical hazards Explosive materials Fumes Odors Dusts Mists Gases Poor ventilation The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required. Full-Time/Part-Time Full-Time Shift -not applicable- Position Branch Team Member Number of Openings 1 Location Rochester About the Organization EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. Van Meter is an EOE/M/W/Vets/Disability Employer