At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

　　Employee Benefits:

　　Medical, Dental and Vision insurance, including FSA (Flex Spending Account)Paid Time Off to include select paid holidaysRetirement Benefits with generous 401K matchSome Other Favorite Employee Benefits Include

　　Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

　　*Pay is depending on experience, minimum is* $23 per hour

　　Position Summary

　　The Branch Supervisor leads assigned branch staff and collaborates with the Assistant Branch Manager to achieve efficient operation of branch activities by coaching, motivating, and training employees with regards to Superior Customer First Service, Sales and Teamwork. Other duties include staff scheduling, and contributing/participating in employee performance reviews and meetings. This position may originate and close consumer loans as well as sell/service products and services, if properly licensed, available through Northrim Investment Services (NIS).

　　The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties.

　　Essential Duties and Responsibilities

　　Coordinate and monitor daily Branch operations/workflows and staff schedules, to include timecard review. Actively look for ways to increase productivity and efficiencies within the Branch.Perform, review, and approve over-the-counter general and complex paying and receiving transactions.Oversee in-branch activities and customer inquiries to include approving transactions, completing customer service requests for cash and non-cash transactions, account inquiries, check and ACH stop-payment, lost/stolen checks, statement and research requests.Monitor and direct Teller/Universal Banker staff delivery of Superior Customer First Service and provide on-going coaching/training to support Bank Transformation.Maintain a comprehensive knowledge of all Northrim deposit products and services, and a basic understanding of those offered by Northrim's Affiliates to make effective Referrals.Identify cross-sell opportunities to gain, build and retain banking relationships. Refer and sell products/services to fit the customers' needs. Assist with achieving the Branch goals set forth in the annual departmental strategic plan.Assist customers, resolve problems and manage the customer experience in order to consistently exceed customer expectations.Process overdraft exceptions and management activities in absence of Branch Manager (Br Mgr.) and/or Assistant Branch Manager (ABM).Open/Close the Branch, and Control currency/coin in a responsible manner within security guidelines and drawer limits. Ensure all branch cash drawers balance daily within Northrim Transaction Error/Outage Guidelines.Work closely with the Security/Risk Management Department to recognize fraudulent transactions and prevent losses. Recognize systemic indicator of fraudulent activity to prevent potential losses to the Bank and its customers.May originate and close/book Consumer Loans. If properly licensed, sell and ervice products/services offered through NIS.Complete online, written and in-person compliance training within established timeframes.Other duties as assigned.Position Specific Responsibilities

　　Provide escalated customer service support to internal and external customers via phone, email, and online requests in a courteous and efficient manner.Provide support to the Br Mgr. and ABM to ensure all customer service compliments, complaints and suggestions assigned to the customer comment application are addressed in a timely manner and with a high level of customer satisfaction.Supervisory Responsibilities

　　Carry out supervisory responsibilities in accordance with the company policies and applicable laws.Oversee productivity, ensure accountability, value differences, and motivate and develop staff. Responsibilities include collaborating and coordinating with the ABM/Br Mgr. to recruit, retain and grow employees; delegate/follow-up workflows and help prepare and participate with performance evaluations; working with the ABM/Br Mgr. to address work related issues.Ensure employees complete compliance training within established timeframes; understand and implement compliance requirements applicable to their positions.Qualifications

　　Education

　　High School Diploma or equivalent.Experience

　　Three years of customer service and sales experience to include:Two years of related financial institution experience.One year of supervisory experience preferred.Equivalent combination of education and/or experience that fulfill the requirements of the position may be considered.Related Education, Financial Institution, Military experience may be used as a substitute for education or work experience.Licenses and Certifications

　　State of Alaska Life Insurance License preferred.This position may require accurate and current registry with the National Mortgage Loan Licensing Registry to include annual renewals and submission of fingerprints every three years, and must pass a criminal background check.Knowledge and Communication Skills

　　Advanced customer service skills, consultative sales skills, and communicate information in a positive and professional manner.Enjoy working in a fast-paced environment that requires attention to detail and accuracy.Competently read, write, and speak English sufficiently to comprehend, analyze, and effectively communicate business memorandums, technical procedures, and government regulations.Must understand and have the ability to implement applicable compliance requirements.Analytical and Decision Making Skills

　　Resolve complex and greatly varied customer service issues without assistance.

　　A high level of analytical ability is required to determine solutions