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Branch Coverage Specialist
Branch Coverage Specialist-March 2024
Albany
Mar 28, 2026
About Branch Coverage Specialist

  Candidate could be based anywhere between Cottage Grove and Salem withtravel required throughout our branch locations in Oregon. PositionPrimary Purpose: Responsible for providing exceptional customer servicewhile assisting new and existing members. Travels to multiple branchlocations to fill critical staffing needs which requires flexibilityduring open hours of all branches in the region. When not scheduled in abranch as support, reports to designated home branch. Responsibilities:-Approaches, welcomes and engages all visitors who come into thebranches. -Performs all Teller, Member Service Specialist, or otherduties as assigned by management. -Uncovers needs that each member orvisitor has through conversation and recommends appropriate solutions;makes referrals to others as required. -Explains credit union policiesor services; describes membership eligibility and interprets transactionhistory to members. -Develops and maintains knowledge and proceduralexpertise in all credit union services and products. -Meets and adheresto Member Service Standard expectations, treats each member andco-worker with courtesy, dignity, and respect. -Takes initiative to helptrain fellow team members, acts as a role model and team player withfellow staff members. -Balances teller and member transactions daily;maintains a basic knowledge of certifications, keys, vault tellerduties, cash orders, wire transfers, and check 21. -Manages timeeffectively; flexible with schedule and able to adjust hours if neededto accommodate needs of branch. -Follows all security procedures andprocesses, identifies risk and escalates concerns through properchannels. -All other duties as assigned. Minimum Requirements: A minimumof one year of Member Service Specialist experience. Education: Highschool diploma or equivalent required; courses related to finance wouldbe valuable. Demonstrated Abilities: -Ability to identify andcommunicate appropriate products and services in a holistic,comprehensive manner. -Ability to engage and communicate effectivelywith diverse leadership styles or environments. -Demonstrate positive,professional interactions at all times, especially during leadership orstaff changes. -Ability to prioritize and execute tasks in a fast paced,often changing environment. -Work independently and dictate developmentneeds and goals. -Proficient computer skills. -Read and respond to allcorrespondence, including emails. -Successfully complete requiredcompliance training annually. Equal Opportunity EmployerVeterans/Disabled

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