Boat and Snowmobile Sales Manager

　　Amsterdam, NY

　　Full Time

　　Manager/Supervisor

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　　The Boat/Snowmobile Sales Manager is responsible for overseeing all sales activities at a single store location and assisting sales associates in closing deals with customers. The position provides professional leadership to staff to ensure full compliance with the company’s high customer service vision standards.

　　Pay: $80K-$120K annually

　　Job Duties:

　　Evaluate customer needs and budget in selecting the appropriate boats/snowmobiles for sales associates to present to customers; negotiate and close customer deals when needed or requested

　　Analyze and solve customer issues promptly, consistent with company service standards

　　Conduct inspections on customer trades; inspect trades after reconditioning and final repair decisions or service charges

　　Conduct daily lead development meetings; attend and participate in weekly sales meetings; ensure 100% compliance with monthly employee one-on-one sessions

　　Coordinate, plan and follow through on routine assignments and execute special projects with precision

　　Attend off-site shows and events as requested

　　Assist in the execution of company sales programs, policies, procedures and dealership initiatives

　　 Advise and guide sales associates on procedural and sales training rules or guidelines in accordance with company policies and programs

　　Handle money or other media within company guidelines

　　Implement steps, policies and systems to meet or exceed sales goals, targets and expectations

　　Ensure all sales related Finance & DMV laws, procedures and steps are followed as written

　　Establish strong, professional working relationships with manufacturer representatives and outside vendors

　　Supervisory Responsibilities

　　This position directly supervises the Sales Associates and Receptionist, and as the senior management leader in the building, has joint oversight of all other staff on site. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

　　Qualifications

　　High school diploma

　　Combined 5 years’ experience in customer service and a mid-level management/leadership role

　　3 years’ experience in vehicle and/or boat sales

　　Saturday work required

　　Competencies

　　Exhibits high level of integrity and follows through on commitments

　　Leads by example to exhibit aggressive, but non-abrasive selling skills

　　Professional demeanor, with excellent interpersonal and verbal communication skills for friendly and effective customer and employee interactions

　　Good computer and data entry skills, including proficiency with spreadsheets

　　Detail oriented and well organized

　　Ability to work in a collaborative team, in a fast-paced environment