This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11599295 Conduct on-siteclinical evaluations for new and existing customers to demonstrate theuse of products and services to increase the frequency and quality ofIGS (Image Guided Surgery) product usage

　　Provide on-site consulting, guidance, and assistance to physicians andoperating room personnel by evaluating options and problem-solvingduring surgery in order to maximize surgery efficiency and usage

　　Lead installations and establish functionality at new and existingcustomer sites

　　Educate/train physicians and hospital personnel, including operatingstaff, Radiology, Central Sterile Processing, Biomedical and InformationTechnologies staff, on the use of surgery products and services

　　Utilize engineering expertise to contribute to the quality improvementprocess by recommending product modifications

　　Act as primary customer liaison, maintaining site visits and regularcontact with customers, assessing satisfaction and usage levels, andworking to increase revenue via the sale of service contracts,spare/wear parts, upgrades, etc.

　　Regularly strategize with the Account Manager in your region to evaluatecustomer opportunities and open sales projects.

　　Resolve product issues through detailed analysis and utilization ofengineering expertise.

　　Keep abreast of new developments regarding Brainlab and competitivesurgery products and services via ongoing training and individualresearch and analysis

　　Attend surgery continuing education annually and maintain annual product

　　Promote surgery products and services to surgeons at trade shows

　　Maximize customer satisfaction

　　Perform other duties and responsibilities as required

　　Travel 50%+

　　Salary range 70-85k

　　Qualifications

　　B.S. in Biomedical Engineering, Biomechanical Engineering,Bioengineering, Clinical Engineering, Nursing or equivalent experience.

　　1-3 years minimum of experience in a technical support role for ahealthcare company or provider preferred

　　1-2 years minimum customer service experience preferred

　　Knowledge of surgical procedures, anatomy and medical terminologypreferred

　　Proficient in the use of PC software applications including MicrosoftOffice

　　Self-motivated, detail oriented and a proven history of ability to makeindependent decisions

　　Additional Information

　　In return for the experiences listed above we will provide a businesscasual environment, competitive compensation package including medical,dental, life, LTD, STD, and matching 401k benefits and much more.

　　Visit us at: www.brainlab.com

　　Brainlab, Inc. is an equal opportunity/affirmative action employer. Allqualified applicants will receive consideration for employment withoutregard to sex, gender identity, sexual orientation, race, color,religion, national origin, disability, protected Veteran status, age, orany other characteristic protected by law.

　　Covid-19 vaccination, including applicable booster(s), is required ifthe position requires onsite presence at Brainlab customer sites incompliance with Presidential Executive Orders. Legally allowedexemptions may apply.

　　Brainlab participates in E-Verify. Click here for more information.Click here to also review the EEO Law Poster.

　　If you need assistance and/or a reasonable accommodation due to adisability during the application or the recruiting process, please senda request to [email protected].